Tom Jenkins Email & Phone Number

ResponsibilitiesParticipant experience• Provides outstanding customer experience on programmes delivered, organising and managing programme logistics and understanding customer needs and requirements• Has a open-minded and innovative mindset, seeking to continuously improve experiences • Deals effectively with ambiguity and last minute changesStakeholder management (including clients, participants, faculty, programme team)• Executes in an organised way and delivers quality work to deadlines• Builds sound relationships and acts as key contact for programme stakeholders• Communicates effectively with all stakeholders• Sets and manages stakeholder expectationsSupplier Management (including venues, restaurants, attractions, LBS services)• Builds sound relationships with suppliers• Engages suppliers in a timely and effective manner, ensuring outcomes are achieved within deadlines • Leverages past experience and networks to achieve best possible customer experience• Shares experience and best practice readily with colleagues• Assures supplier quality and standards meet or exceed expectationsCollateral management (digital and physical)• Understands programme collateral requirements and actively contribute in defining and continuously improving• Sets up and manages programme digital learning experience• Applies brand consistency across programme materials• Prints, collates and ships programme materials (as required)Financial management• Understands programme budgets, financial tools and follows processes• Tracks expenditure promptly and accurately, escalating overspend immediately• Identifies cost saving opportunities• Raises and processes purchase orders, invoices and expensesTeam collaboration• Engages actively with programme teams to define and deliver programme requirements• Participates in programme, Customer Experience Team, Executive Education and School-wide meetings and initiatives• Supports new joiners

London, United Kingdom

Before being promoted to the position of Programme Manager, my job role was Programme Administrator. The working environment was fast paced and I had to adapt to change constantly. I had to manage my time effectively due to working on multiple programmes at any given time. I met all deadlines and to the highest of standards, to coincide with the prestige reputation of London Business School. The job role involved communicating precisely and accurately with a variety of different stakeholders and different levels of staff members with some in different countries in different time zones. A crucial part of my role was financial budgeting. The budget was set by the team, meaning important financial decisions were made on a daily basis. Whilst raining purchase orders and invoicing was part of the role. In order to progress my career I sort the opportunity to take on roles outside of my job requirement. I was heavily involved in the pre-programme set up, delivering the programme and the programme wrap ups, whilst running a programme by myself. This allowed me to interact with participants and strengthen my communication and organisational skills. I worked under pressure to a high standard and within time restraints, without the quality of my work in my original job role being affected.

London, United Kingdom

During this work experience I was in charge of organising, planning and executing personal training sessions and programme reviews with multiple clients on a daily basis, ensuring that all the individual sessions were suited to each client’s needs. I shadowed the gym manager in budget / planning meetings. Within four weeks I developed my knowledge of how a business runs from top to bottom. My work placement enabled me to understand business to business relationships, target setting, financial planning and customer interactions.

Hillingdon

I worked with Hillingdon Borough Council Sports Development team on a voluntary basis to focus on increasing participation among children with varying disabilities in local schools. My role was to spearhead the running of a disability sporting event, which included tasks such as establishing new links between the local schools and the council.

Bromley, United Kingdom

Sport Science Bsc (Hons), Sports And Exercise, First Class Honours Degree

Education record