• BT Home Hub Testing and refurbishment Supply Chain Operations manager - Manufacturing and production - creation and implementation of the Technical test and cosmetic refurbishment reverse logistics operation for all BT home Hubs.• BT Shop / BT Business Direct Warehouse and logistics Supply Chain Operations Manager - Ecommerce receipts, pick, pack and dispatch operation. Reverse logistics returns processing, testing and manufacturer direct repair. Warehouse transfer of processes and systems into new supplies depot.• Controlling and meeting multiple KPIs requiring a keen eye for figures and customer focus.• Responsible for a team of up to 70 people across different operational sections all with varying requirements and complexities.• Continuous improvement - Driving the operation through understanding CI practices. Enabling and promoting CI behaviours across the teams.• Customer experience focused.• Coaching – Coaching individuals to develop their key skills.• Motivating a team of diverse people.• Analysing data and proactive approach to shifting customer needs.• Managing multiple cost centres and P&Ls.• Strong commercial awareness• Projects and change management experience• NVQ assessor to the apprentices in the business.