Tom John Ramos Email and Phone Number

• Responsible to deliver $6 million portfolio of energy efficiency and literacy projects targeting vulnerable customers of AGL• Coordinate project planning and execution of internal and external teams including government and non-government entities• Manage stakeholder engagement, planning and implementation of affordability projects within AGL• Introduce innovative solutions and projects to help AGL's vulnerable customers that are sustainable and scalable driving both business and social license outcomes

• Led the feasibility and delivery phase of the new Victorian Hardship regulations effective as of January 2019• Managed the delivery schedule and implementation of complex solutions in IS-U, FICA, CRM and Digital• Coordinate project delivery activities with multiple 3rd party service provider to deliver project outcomes• Managed risk, issues and dependencies relating to resourcing, budget and schedule of delivery teams• Chair and facilitate steering committee and stakeholder forums with business leads

Responsible to deliver telephony capabilities such as Smart Call Routing, Call Back Assist and Avaya Proactive ManagerManaged risk, issues and dependencies relating to resourcing, budget and schedule of delivery teams

• Responsible to deliver blueprint and design for Order-to-Cash (O2C) business function in S/4HANA, CRM, C4C and Hybris.• Led and conducted blueprint and design workshops across multiple business units in ANZ socializing the proposed solutions for O2C, Field Sales and Service• Managing a project delivery team of 9 resources from the business, Accenture, SAP and external contractors• Dealt with client business leads in relation to the agreed deliverables and delivery plan. Had weekly meetings to understand status of various work streams to ensure KPIs were met and risks and issues are managed.• Led the creation of SoW blueprint deliverables supporting the solution for O2C business function using SAP solutions (CRM, C4C, Hybris, and S/4HANA)

• Led the creation of user stories with pursuit team showcasing benefits of the solution to TAFE NSW business leads • Developed and drove the delivery schedule collaborating across 12 resources in a time frame of 2 weeks• Led and facilitated the onsite presentation working with SAP in showcasing solution capabilities of Hybris Marketing and C4C• Managed onshore and offshore teams in preparing the demo materials and system configuration

• Coordinated with technical and process teams in the creation of blueprint solution deliverable• Developed the key sections of the blueprint deliverable relating to solution integration• Developed the deployment and release plan for the ERP transformation program

• Managed Digital testing team encompassing 5 resources across acquisition, solar and billing functions• Led the development of test plans and managed test execution scenarios during QA, SIT, UAT and Regression test phases• Managed risk and issue relating to resourcing, budget and schedule for the Digital test team • Digital test representative that serves as an interlock with other project teams during quarterly releases

• Led the development of release and deployment plans for 2 major releases of the IT separation project• Managed the planning and execution of deployment plans for 2 dress rehearsals and 2 major cutover involving 60 key resources from business and project teams• Managed the deployment process for a highly complex deployment plan (2k+ line project plan), that included migration of 15 applications including core business applications such as SAP ERP, SAP BW and core financial systems to new Windows Azure platforms• Managed a deployment team of 6 resources that are concurrently working on parallel deployment execution of major releases• Developed and tracked the Go-Live Readiness of the project and presented to the Change Advisory Board for approval• Coordinated deployment planning and execution with 15 key interfacing partners of the client• Chaired and hosted go/ no-go checkpoints with key business (CIO) and project stakeholders • Governs IT changes that raised by the project which includes both application and infrastructure changes• Member of the Change Advisory Board representing the project to assess impacts on upcoming and ongoing changes to production environment

• Developed and authored application solution blueprint document and release plan for the Chemicals Separation project which was commended by the client in its high-quality form• Developed approach and strategies to migrate applications and databases for SAP and Non-SAP systems to Microsoft Azure platform• Conducted a detailed analysis and provided migration strategies for 1400+ Lotus Notes databases, SAP and non-SAP applications• Led and facilitated blueprint workshops sessions with client and 3rd party service provider

IntegralPLUS Service Introduction Lead• Developed the Service Introduction Approach key deliverable highlighting the strategies and phases of support organization transition before and after go-live• Managed the planning and execution of the Service Introduction Plan which includes the transition 366 key deliverable project items in a timeframe of 3 months• Coordinated the knowledge transfer sessions delivered by the project team to Support Organisation• Managed risk and issue relating to resourcing, budget and schedule ensuring project KPIs are met• Worked closely with Support Organisation Lead ensuring that transition plans are executed as per schedule.IntegralPLUS Deployment Shift Lead• Managed the execution of the deployment plan during dress rehearsals and actual cutover involving 215 key resources from project team, business, infrastructure and interfacing partners• Provided key risk, issues and status to project lead on deployment activities• Managed and tracked resolution of defects impacting deployment activities• Facilitated triage calls with relevant parties advising next steps for issue resolution during deploymentIntegralPLUS Post Go Live Support Reporting• Managed the resolution of Critical & High severity tickets ensuring that incidents are actioned and are updated on a timely basis.• Facilitated triage calls and discussion between project team and Support Organisation• Provided insights on Post Go-Live Support metrics to management

• Led and facilitated process and design discussions with business and project teams relating to Order to Cash• Developed business process, functional design and configuration deliverables for Order to Cash• Managed risk and issues and provided weekly status reports on the progress of deliverables to management team• Conducted process training and solution handover sessions to business and support organisation• Managed a team of 6 resources with a mix of onshore and offshore providing direction on solutioning and prioritization of activities

• Gathered, analysed and model client data (customers, financials, operational, organizational, access channel), key performance indicators, and/or market data (competitors, products, suppliers), using a broad set of analytical tools and techniques to develop quantitative and qualitative business insights and improve decision-making. • Prepared and conducted client workshops to demonstrate available assets in the Innovation Centre for SAP

• Accountable for Finance function project deliverables for testing, cutover, training and commissioning• Managed the Finance project team (10 resources) encompassing functions of AR, AP, Fixed Assets, GL Accounting, Financial Monitoring and Controlling. Reports directly to the VP Finance• Program interlock representative with business finance teams located in Groote, Tasmania and Brisbane. • Manganese Australia Finance representative in build, testing and deployment discussions of the overall program • Reviewed and assessed change impacts to project deliverables and finance processes • Managed risk and issue relating to resourcing, budget and schedule for the Finance process team

• Developed Order to Cash, Billing (Rebates), Contracts Management and Returns Management business process design deliverables• Developed functional design, interface documents and configuration documents to adhere with the proposed solution• Led and facilitated process and design walkthrough discussions with business and project teams

• Led the planning and execution the cutover activities for the client involving 50+ resources across project and business teams• Liaised with the project team and business in gathering requirements and assess the impacts of cutover activities.• Managed key stakeholder's expectations in terms of planning and execution of cutover activities focusing on Finance, Treasury and BCS.• Developed reporting tools used to convey transparent information to the business and key stakeholders on cutover activities.• Developed and drove the completion of project deliverables such as Cutover Approach, Cutover Master Plan, Contingency Plan and Business Continuity Procedures• Managed cutover and data defects in HPQC ensuring that there is a solution/ or a workaround in place.

• Led on-site Blueprinting sessions capturing requirements of logistics business processes in Asia, Europe, and Latin America and North America regions. Translated business requirements into functional and technical design deliverables• Designed and delivered 13 global template developments which on time and within budget• Worked with 3rd party solution provider to integrate SAP platform with 3rd party SAP add-on• Developed and conducted key user and end user trainings • Managed the deployment plan and execution through coordinating and monitoring the resolution of all pre-cut-over tasks, ensuring the system is ready for migration and cut-over

• Designed global template integration of a 3rd party transportation system with SAP R/3 System. Worked with 3rd party project team to link SAP R/3 with TMS i2• Developed and led the execution of 250 test cases which include both transportation planning and execution.

• Managed a team of 4 functional project resources in the migration of O2C functions from legacy systems into one SAP client. Integration project includes 34 site across Germany and France markets• Designed and developed 8 custom functionalities that focused on Order Management, Shipping processes and Warehouse integration• Developed and led the execution 350 test scenarios covering O2C and Supply Chain processes

• Led blueprinting, process analysis, design and customization of warehouse and shipping processes which constitutes to 8% saving in legacy system support• Managed business users and 5 project resources from modules various SAP function such as SD, MM, FI-CO and MDM• Managed migration and deployment activities involving 20+ resources across the business

• Ensured that all SAP SD configuration was delivered on time in accordance to project timelines • Developed and managed the execution of 400 test cases covering Order Management, Shipping and Billing process• Migrated O2C functions from legacy system to SAP R/3 box for 92 manufacturing sites

• Managed business users and 5 project resources from modules various SAP function such as SD, MM, FI-CO and MDM• Implemented configuration for replenishment scenarios including warehouse interfacing, and auto-invoicing in SAP SD• Configured SAP SD sales, pricing, delivery and billing functionality• Migrated 50 replenishment scenarios from legacy system to SAP, enabling standardization of process which reduces organization support cost from Legacy systems

• Designed and delivered 16 RFC developments which includes layout enhancements, ABAP program changes and customization requirements for order management and shipping across ASIA region in a span of 6 months, averaging 1.5 weeks per RFC completion• Managed E2E project life cycle from project kick-off to handover to service management