Tom Judd Email & Phone Number

Salt Lake City, Utah, Us

Salt Lake City, Utah, Us

Lehi, Ut, Us

San Diego, Ca, Us

Managed international IT team, establishing secure environments and building resilient infrastructure. Drove cloud-based initiatives and solutions while managing global cloud production environments. Enacted ITIL-based service management processes and procedures while aligning the organization with ISO 27001 controls and industry regulations, such as GDPR.

Direct all technical initiatives pertaining to strategy and technology infrastructure for this nationally diverse media company. Direct IT planning, development, deployment, and expansion issues, with a focus on IT organization design, voice and data communications, media technology, emerging technologies, enterprise architectures, vendor relationships, and data security.• Collaborated to integrate 8 offices, combined through acquisition, into a single operating IT infrastructure. Collaborated to unify disparate IT departments into a single functioning department. Managed projects designed to consolidate resources and standardize processes including virtualization with VMware and Hyper-V, backup and recovery, and a SAN environment.• Oversaw planning, construction, and ongoing purchasing and maintenance of production studio and all media resources. Insured proper transfer of knowledge to end users of technical resources.• Elevated outdated PBX based call center to a Cisco Call Manager VOIP telephone system with Cisco Contact Center. Enhanced call routing and advanced reporting allowed for better efficiency, training, and increased revenues.• Established interoffice connectivity and collaboration with robust and resilient LAN/WAN technology and architecture over a multi-site MPLS network, allowing business continuity and disaster recovery through replication and backup strategies.

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Directed all operational initiatives pertaining to IT strategy and technology infrastructure for this bi-state media company. Directed IT planning, development and expansion issues, with a focus on IT organization design, voice and data communications, media technology, emerging technologies, enterprise architectures, vendor relationships, and data security.• Established completely new enterprise IT infrastructure from ground up in response to a severing of previous enterprise ties to parent company. Included all new IT architecture, LAN/WAN, file and print management, FTP, Exchange, Active Directory, DHCP, DNS, web security (WebSense), backup and recovery, productivity and design software, vendor negotiations, process development, security, help desk and support, documentation, and knowledge transfer to end users.• Established the company’s first Cisco Call Manager VOIP network, including Cisco Unity and Presence. Greater call routing and directory features increased efficiency and sales revenues, and improved overall customer service. • Engineered an asset lifecycle process and, including an inventory and ticketing system, which allowed for improved budget forecasting, reduced wasteful spending, and proper allocation of resources.

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Managed technicians and labor resources for maximum efficiency, reducing repair time and concentrating productivity. Led department to top levels of revenue performance across enterprise. Hired, trained and evaluated labor force, including technicians and support staff.• Managed organization of Geek Squad Precinct as pertaining to work queues, repairs, new computer work, in-home services, scheduling, performance management, and talent development.• Established processes for support and repair for Apple/Mac products. Recognized as the local expert/authority on integration between Mac and Windows environments.• Repaired and troubleshot problems ranging from computer software and hardware, networking, printers, storage, small electronics, etc.

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Produced and edited commercials, infomercials, radio spots, DVDs, etc. Managed IT for production/post-production department.• Edited, dubbed, digitized, and organized media for television commercials, infomercials, and instructional/training videos for clients including: CNBC, Unicity Network, BusinessWeek, and INVESTools.• Launched a DVD production process for authoring DVD discs for mass duplication, and created several series of DVDs for clients.• Recorded sessions and edited sound and voice over for use in radio commercials, audio CDs, and video productions.