Tom Kalinowski Email and Phone Number
Tom Kalinowski work email
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Tom Kalinowski personal email
As the Genius Admin at Apple, my role synthesizes operational acumen with a deep understanding of customer service excellence. Over three years of coordinating the Genius Bar have honed my ability to ensure that every client receives top-tier service and innovative solutions. Our team's commitment to excellence is reflected in the seamless experiences we provide.My recent assignment as a User Experience Research Coordinator for Apple's Vision Pro has further developed my skills in complex study protocols and collaboration with cross-functional teams. Through approximately 150 user studies, we integrated software and hardware insights to elevate product design and retail strategies. This experience has been a testament to the value of empathy and thorough research in driving product excellence.
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Genius AdminApple Sep 2021 - PresentSanta Monica, California, United States• Expert problem solver at Apple's Genius Bar, providing clear and empathetic technical support to customers.• Customer-centric leader anticipating and addressing customer needs, maintaining high satisfaction levels under tight deadlines.• Mentored team members, sharing technical knowledge to enhance team performance and product expertise. -
User Experience Research CoordinatorApple Feb 2023 - Jul 2023Cupertino, California, United States• Developed and implemented intricate study protocols, including Terminal scripts and detailed participant interviews.• Acted as the Software and Hardware Lead, troubleshooting Vision Pro devices and software issues to ensure reliable data collection.• Conducted approximately 150 user studies over a 6-month period, demonstrating efficiency and thoroughness in managing extensive research.
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Apple Retail SpecialistApple Oct 2019 - Sep 2021Santa Monica, California• Advised and sold Apple products to customers, meeting their needs and providing solutions.• Set up new products for customers, ensuring a seamless experience.• Acted as the first point of contact for customers entering the Apple Store, creating a welcoming environment.
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Apple Online Technical AdvisorApple Jun 2020 - Mar 2021Los Angeles, California, United States• Provided phone-based technical support to Apple customers as an At-Home-Advisor during the pandemic.• Troubleshot and resolved customer issues with Apple products through phone, chat, and email.• Achieved high customer satisfaction ratings by delivering exceptional service and resolving technical issues promptly.
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Customer Service Representative And Tour GuideJoyride Bike Tours And Rentals Mar 2019 - Oct 2019Santa Monica, California, United States• Managed full spectrum customer service including bike tours, rentals, maintenance, and order processing.• Oversaw truck management, transportation of bikes, and customer liaison for Joyride Bike Tours and Rentals.• Ensured smooth day-to-day operations and organizational responsibilities in Santa Monica, California.
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Construction Contractor- Part Time While StudyingMaximum Design Construction, Llc Apr 2018 - Nov 2018Sydney, New South Wales, Australia• Executed framing, drywall, flooring, and basic electrical/plumbing work for residential properties in Australia.• Ensured adherence to Australian safety standards, problem-solving to meet deadlines, and maintained high customer satisfaction.• Collaborated with clients on project planning, cost estimation, and material management at Maximum Design Construction, LLC.
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Waiter- Casual While StudyingVia Napoli Pizzeria Jan 2018 - Apr 2018Sydney, New South Wales, Australia• Managed 10+ tables at Via Napoli, delivering top-tier customer service in a fast-paced environment.• Collaborated with kitchen staff to ensure timely service and resolved customer concerns efficiently.• Maintained composure and adaptability in a high-energy restaurant setting. -
Marine Conservation InternGvi Apr 2017 - Oct 2017Yucatan Peninsula, Mexico• Conducted extensive training program to enhance diving skills and knowledge of marine eco-system.• Compiled crucial research on Mesoamerican Barrier Reef, local fish species, and turtle nesting surveys.• Earned certifications in lifeguard, emergency response, and dive master. -
Brand Ambassador (Door-To-Door Sales And Training)Ltg Marketing And Development Inc Aug 2016 - Oct 2016White Plains, New York, United States• Sold internet, phone, and cable TV services for Verizon Fios, focusing on deep customer service and sales.• Trained and developed team members, planned and reported sales activities, and honed my sales and customer needs understanding.• Learned the importance of listening, adapting to customer needs, and the power of teamwork and motivation.
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Part Time Work While Attending HighschoolVarious Companies Nov 2014 - Jul 2016New Canaan, Ct And Los Gatos, California, United States
Tom Kalinowski Education Details
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Academy Of Film, Theatre And Television, Sydney, AustraliaFilm, Theatre And Television -
High School Diploma
Frequently Asked Questions about Tom Kalinowski
What company does Tom Kalinowski work for?
Tom Kalinowski works for Apple
What is Tom Kalinowski's role at the current company?
Tom Kalinowski's current role is Genius Admin | User Experience Research, Software and Hardware Lead.
What is Tom Kalinowski's email address?
Tom Kalinowski's email address is tk****@****ple.com
What schools did Tom Kalinowski attend?
Tom Kalinowski attended Academy Of Film, Theatre And Television, Sydney, Australia, New Canaan High School.
Who are Tom Kalinowski's colleagues?
Tom Kalinowski's colleagues are Ray Vieweg, Ritchie Welsby, Jeffrey Tovar, Raj Soni, Yang Yang, Rahuf Khan, Comfort Archibong.
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Tom Kalinowski
United States
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