Tom Keating Email & Phone Number

Blackrock, Dublin, Ireland

The Southside Partnership DLR is an independent local development company delivering a range of programmes and services in Dún Laoghaire Rathdown. The organisation is at the beginning of its digital transformation journey of which the used of Salesforce for all client information was the first phase. I led the introduction and training of users as well as ensuring all road blocks linked to resist and change were handled in a way which ensured maximum staff participation and acceptance.

Ireland

Managed the successful implemention of a new cloud based call center system which led to a major reduction in service penalties from key customers. Managed the customer service/helpdesk managers and reps, focusing on continuous business improvement, SLA achivement and staff development.

Dublin

Sales consulting and executive coaching.

Dublin

Lead a team of 38 professionals plus managers across multiple geographic locations. Developed a growth strategy for our entire portfolio of Hardware systems working with Oracle Database sales teams and channel partners. Delivered a pool of talented for further development into management and field sales roles within Oracle.

Dublin

Led a team of managers (5) and business development consultants( 60), who created business opportunities for both SaaS & on Premise across the Western European region.Ensured pipeline and revenue targets were achieved by redefining metrics, business process improvement, motivating and coaching the management team. Delivered high quality business opportunities and account intelligence.

Dublin

Working with the commercial director of Dixons Ireland, I led a review of the working processes between the purchasing and marketing staff in Ireland when working with the UK HQ. I instigated a complete channge of the departments work practices leading to an operational improvement of 7%. Furthermore, the store network gained from improved streamlined communication which in turn, produced improved store layouts and product promotions.

Liverpool, United Kingdom

I undertook an MBA, gaining a distinction. My thesis was on the impact of sales staff recruitment practises within the Irish IT reseller/partner/distributor sector, and its impact on growth and profitability.

Dublin

I led the transformation of the new business/ renewal process of Cornmarkets car/home/travel business. I was instrumental in driving the introduction of a new sales call center director position.

Irish Distillers Dublin

I was appointed to coach and advise the newly appointed managing director of Ireland. I devised & and rolled out a new sales process for all sales teams: On-trade, Off-trade, & Multiples. This led to 6% increase in sales, customer call value propostion increased by 12% ( customer feedback ) all leading to improved call planning.

I built up a small portfolio of buy-to-let properties focusing on working with housing associations, local councils, and hospitals.

I was the founding employee of Compaq Ireland. My brief was to develop a completely new sudsidiary building new channels of sales via Resellers/Distributors/Retail. I grew revenues from $3m to $247m in seven years.• Established Compaq as No.1 IT product and services provider on the Island of Ireland. • Achieved all OPEX, margin, & product targets.• Launched ‘The Compaq Ireland Trade Awards’ to development stronger partnerships between ROI and NI. • Received special commendation from The American Secretary of State for services to Irish Business. • Established the Island of Ireland as the top performing small country within Compaq EMEA.• Led the successful integration of Tandem and Digital in to Compaq while, maintaining sales growth and OPEX targets.

London, United Kingdom

I launched the first 2nd tier distribution channel within Compaq EMEA. The main issues was global HQ's concern of the impact on sales via existing direct partner model. In the first year of the launch of the new channel, I grew revenue from zero to $101Million. I achieved this by:-1. Defining the newly addressable market and establishing partnerships with distribution partners that would only focus in this space with strong contractual management this ensured direct partners were not undermined. 2. Simplified business T's& C's to stimulate competition 3. Build a new sales team. who were strong enough to handle internal & external concerns

Uk

I led the UK Public sector major account sales team marketing and selling in central/ local authorities/NHS/Education and defence. l personally managed won and renewed the UK Post Office which, at the time, was one of the top ten accounts for Compaq within EMEA at a value of $15Million. Introduced Public sector IT study tours to America partnering with companies such as Intel/Microsoft/Novell and others. In my time as head of Public sector sales, the unit grew revenue 62%.

London, United Kingdom

Reseller manager, managing accounts such as Planning Consultancy, and latterly the largest UK/EMEA reseller Computacenter. Key focus on managing all levels of reseller senior management, as well as, sales and operations staff. KPI's focusing on stock rotation, sales out, the percentage of reseller market share and all major account engagement.

London, United Kingdom

I managed 3 sales reps and personally sold PC's /networks and services within the greater London region.

Master Of Business Administration (M.B.A.), Business Administration And Management, Distinction

Pgcert, Global Capital Markets (Financial Risk Management) (L9)

Diploma In Business & Executive Coaching