Experience with configuring and troubleshooting Blackberry, IOS and Android mobile devicesIdentify and isolate rogue workstations’ and equipment violations on the GDIT network identified by security personnelManage users’ Good account’s using Good for Enterprise web consoleRun weekly scans using McAfee Vulnerability Manager for Workstation’s, Server’s, and network equipment to mitigate security vulnerabilitiesMaintain server’s security and operational compliance using BMC BladeLogic ConsoleManage users, objects and groups in Active DirectoryDeploy and manage corporate assets and accounts by using Microsoft SCCM consoleCreated and migrated Engineers’ VM’s running in our lab environment to a new lab environmentUtilize VMware Thinapp and Liquidware labs Flexapp to virtualize applications for the Hosted Virtual Desktop projectMaintain core infrastructure (Cisco Catalyst 6513)

Maintained core infrastructure (Cisco Catalyst 6513)Performed migration of production Bluecoat proxy SG400 to SG510Maintained external Linux name servers Ran monthly Retina (penetration testing) scan for network and server vulnerabilitiesLearned how to isolate issues with users not receiving e-mails from other companiesMaintained corporate Cisco Pix firewallsMaintained corporate Cisco ASALearned how to troubleshoot network problemsProficient in VMware ESX and ESXiTrained New IT PersonnelMaintained Symantec Endpoint Protection Manager Managed backup/restore of SQL DatabasesUpdated/Maintained Wasp Mobile Asset Software for inventoryMaintained and configured a failover clustering environmentConfigured user and corporate Netscreen’sCisco Access Control Server configurationOn-Call SupportAssisted with the Netconn / GDIT IT Cutover Managed / Administrated of Network Infrastructure EquipmentAssisted Windows 7 Migration from Windows XPDeployed Inventory Tracking System for Company IT Assets (WASP)Deployed Inventory Tracking System for Government IT Assets (Rack Monkey)Provided Customer Service / Technical Support Over-the-Phone / In-PersonResponded to User Issue Tickets (Manage Engine Service Desk +)Active Directory AdministrationConfigured Cisco VoIP Phones (Cisco Unified Communications Manager)Scheduled Conference CallsMaintained Laptop / Desktop Deployment Images (Ghost Cast)Deployed Employee Laptops / DesktopsLab / IT LogisticsPerformed Cable Runs

Maintained accounts in Active DirectoryTroubleshot computer systems over the phone and in personTroubleshot Lotus NotesTroubleshot Blackberry’sMonitored servers for large corporationsCreated tickets for incidents from customers through e-mail and over the phone