• Provide data & proactively analyze data to offer practical solutions to assist leadership, coordinate & facilitate quarterly leadership development sessions, develop best practices to assist with practice specific challenges. • Primary leader on key performance indication strategies, including system wide initiatives.• Evaluate all current patient experience related priorities and projects both at network and local level.• Prepare, presents and interprets information to clinical leadership, board committees, management, and external audiences regarding data metrics and process improvements related to patient experience and satisfaction (HCAHPS and CGCAHPS)• Train new & existing managers on use of Press Ganey tool & provide support as needed/requested regarding data.• Round on practices & meet with clinic directors & managers to reinforce materials and best practices & address individual needs/concerns as raised/identified.• Work closely with clinic leadership partners to assist in improvement efforts, timely management of the complaint and grievance process• Manage, educate and implement process improvements as needed.• Serve as an advisory resource and catalyst for providing patient experience and service excellence to ensure consistent delivery of patient family centered care.• Responsible for engaging, influencing, and energizing all levels and departments, to hold staff accountable for embodying AHN Core Behaviors to create a superior patient and family experience.• Appropriately respond to any complaints from sources, including patients, families, and external sources.• Create constancy throughout a matrix organization.

Skilled LPN offering Experience/expertise in bed-side, pre-op, procedures, post-op, GI, home-health pediatric and adult, nursing home, and family and specialty medical practice offices. Proficient with the nursing process, complete assessment and charting daily Consistently earned praise from patients, family members and supervising clinical directors for delivering excellent nursing care.

Provide operational, policy, problem solving and technical leadership and project management consulting to local public safety, state and local government, and Federal agencies across a range of core focus areas including: Video and Public Safety Operations, GIS, Telemedicine Use by Public Safety, Body Worn Cameras, Public Safety Broadband (LTE), Mobile Data, Devices, Networks and Apps, Cyber and Physical Security of Public Safety Technologies, NG911, Text-to-911, 911 Alerts, Warnings and Notification Solutions, Social Media, Emergency Response, Crime Analysis Methods and Linkages to Community Policing. Serve as a subject matter expert to First Responder Network Authority (FirstNet) as well as the DHS Office of Emergency Communications providing technical assistance for the Emergency Communications Ecosystem program area. Provide expertise on public safety broadband, emerging technologies, and cybersecurity to major city police chiefs, state CIOs, and government officials.

Supervise and oversee staff and operations of the Career Jump Start Program (CJS). CJS is a 3- million dollar 5 year program from the US Department of Labor, Workforce Innovation Grant Funds.CJS Program objectives. First, to assist individuals with barriers to employment to reduce and overcome those barriers and gain the workforce readiness skills/certification they need to get/maintain/grow in a job. Second, to assist individuals enrolled in the program that have a interest in an career in manufacturing or healthcare field to get the short term entry level training/certification they need to start their career path in those fields. Those not interested in training in either healthcare or manufacturing will be offered assistance to find a job once their barriers have been addressed and they have improved on their work readiness skills.

Act as project manager for U.S. and international corporations in location strategy development and site selection for new manufacturing plants, distribution centers, and office operations. Assist clients in a range of industrial sectors including aviation, food and beverage, pharmaceuticals, general manufacturing, newspapers, and printing and publishing. Additionally, conduct “Shovel-Ready” Site Certification studies for communities.

Responsible for overall leadership and management of organization as well as development, implementation, investment, distribution and administration of five major grant programs from 1% local share of annual slots revenue from Presque Isle Downs and Casino. Additional responsibilities included strategic planning, project management, development of annual operating budget, staff oversight, marketing and public relations.

Responsible for the overall leadership, development, direction, and management of organization. Primary responsibilities included overall direction and strategic planning of the program, program operations, project management, fundraising, grant writing, sales and marketing, property and facility management, fiscal management, and public relations with the community, the Board and personnel. Developed and lead this newly formed organization in its mission to foster the growth of art-based manufacturing and technology businesses by mentoring, counseling, educating, training and assisting entrepreneurial individuals from Northwest Pennsylvania create viable and successful businesses.

Governor's Action Team NW Region for PA Department of Community and Economic Development.Acted as a project manager/single point of contact for domestic and international businesses that are expanding or considering locating in 12 northwestern Pennsylvania counties on behalf of the Commonwealth and the Governor. Designed and implemented a full range of Commonwealth economic development services resulting in significant private sector investments and job creation.

Administered the Pennsylvania Business Retention & Expansion Program (BREP) in Erie County by conducting personal interviews and building business to business relationships with business leaders to improve the economic opportunity within the region. Served as a program/project manager through developing customer action plans to address companies’ concerns and facilitate solutions by connecting businesses with local, regional, state and national economic development-oriented agencies that offer a variety of cost-effective services, programs and solutions.

Acted as project manager for U.S. and international corporations in location strategy development and site selection for new manufacturing plants, distribution centers, and office operations. Assisted clients in a range of industrial sectors including aviation, food and beverage, pharmaceuticals, general manufacturing, newspapers, and printing and publishing.