Tom Kiernan Email & Phone Number

New York, New York, Us

Leading global go-to-market enablement for one of the world's most innovative financial tech companies to drive high velocity revenue growth across both sales and marketing process as well as product innovation and evolution.

New York, Us

Columbus, Oh, Us

• Responsible for the implementation of the global learning and enablement process, supporting a 2-tier channel program including the internal sales team of 400 sales professionals across 5 regions globally and ~3K+ managed channel partners, focusing on the measurement of sales readiness• Partnered with the President of EMEA in leading the Global Channel Sales Enablement Steering Committee, developing standardization of global sales roles and achieving 100% adoption across all regions• Established strategies to grow the indirect sales force and channel revenue globally, performing on target to achieve a 1.5X increase in year one over a 3 year organizational growth plan• Designed, created, and rolled out a global certification process and content supporting Vertiv Foundation initiatives and global IT channel acceleration company-wide strategy, achieving 100% adoption across the NA region• Implemented a global competency assessment and coaching methodology, achieving 100% NA region adoption and the continuation of use to monitor the progress of all sales representatives• Created a global process to provide support for both internal and external channel sales teams, including input management, content creation, and sales enablement platform development• Oversaw the budget for content creation and resource management, collaborating with global matrix management and subject matter experts to create the needed content

Roswell, Georgia, Us

• Collaborated with senior executives of Saas, pharmaceutical, IT, finance, insurance, and banking companies in creating strategic roadmaps to bridge the gap and transform workforce execution of leadership, sales, marketing, and customer success process, producing a multi-million-dollar return on investment• Led the end-to-end sales enablement, assessing competency skills and gaps of the salesforce, designing sales processes, implementing sales methodology, coaching processes, and assisting the organizations in measuring the return on investment of the programs• Built and implemented competency models and assessments, optimizing leadership development programs from senior executives to supervisory management, producing an average 350% increase in the development/coaching process and 93% adoption• Recognized and secured benchmarks based on individual skills and competencies for various functions and collaborated with leadership and management to develop a dashboard, recording a 28% average increase in employee/process engagement• Provided leadership, coaching, and functional training developing skills to support business strategy and transformational objectives generating a 94% average customer satisfaction across all industries• Established organizational customized training and created reinforcement tools and dashboards to monitor the progress of skills development, generating a return on investment exceeding 10X

Rueil Malmaison, Paris, Fr

• While serving as the Senior Director, managed and planned a $2M budget for global partnerships, including the strategic outsourcing of learning content development and delivery process• Oversaw the implementation of the Learning Management System (LMS) as a tool for global process, establishing strategic alignment with competency models, independent competency reviews, and talent management programs• Transitioned into the Vice President role in 2011, overseeing the vision and strategy of driving workforce planning, talent management and sales enablement within the $5B IT business division• Responsible for 8 direct reports and the oversight of 40 employees while reporting to C-Suite sales and marketing leadership, maintaining the $4M global budget management • Directed the global enablement team in integrating content creation and management processes, enabling sales representatives to have more of a software discipline and competency, resulting in a 150% YOY growth within the DCIM software business unit• Recreated the process to have a gate inside of the organizational offer creation process, increasing the efficiency of content transferred to the global sales team anytime there is a new product release, improving release to sales efficiency by 65%• Achieved buy-in and the $1.5M budget to create an integrated sales enablement platform (iSEL), establishing efficiencies in getting content to sales representatives, increasing sales effectiveness in both channel and global internal sales and service sales organizations• Established the processes and roles of the global enablement organization, allowing for the measurement of content usage and the business impact of leadership and customer-facing enablement initiatives

• Started in Inside Sales to Channel Sales, to Sales Management, ultimately receiving promotion into the Global Director of Service Enablement in 2005• Oversaw the transformational effort to design a global enablement organization, establishing the foundation for increased attainment of customer loyalty and service goals• Achieved an organizational increase in service goals of 30% over 3 years, resulting in the increase of service leads that generated $30M+ in sales ops with 50% closure• Established an organizational focus on first visit resolution and scheduling attainment, increasing the competency of global services and driving a reduction in costs

DotJunction, the "UPS Store" for pure play (e-commerce) companies, established over thirty partnerships including the second largest REIT in the US, General Growth Properties. Created as a brick and mortar channel, our model was developed to create the most unique retail experience before its time.

Lincoln, Ri, Us

Life annuity sales leader, Branch Manager, supervisory and training experience in this industry-leading customer service company.

Bachelor Of Arts - Ba, Dual Major: Political Science And History

Masters (Ongoing), Adult Education