Tom Kiper Email & Phone Number

Southeast Florida

• Build and maintain a business model that caters to a high-end clientele• Anticipate customer flow and work demand and redirect efforts and resources to ensure perfect customer satisfaction• Motivate, train, engage and coach team members to effectively sell / close jobs and complete all work.• Manage physical and financial goals of the business in accordance of my company very strict budget• Achieve overall sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction

Palm Beach Gardens, Florida, United States

- Achieve sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction and client retention. - Responsible for all Human Resources to include, attracting, hiring, accountability and training - Facility maintenance, safety, and overall presentation two locations - Responsible for Accounts Payable | Accounts Receivable, growth and P&L - Accountable for Membership growth, nutrition, and overall client goals - Responsible for Sales |Marketing for both CrossFit Wild and WODaMania - Owner and Project Manager for WODaMania (3rd largest CrossFit Competition in Florida)

Miami, Fort Lauderdale And The Palm Beaches.

• Led a team of 15 Store Managers and five Area Staff Managers with a sales volume in excess of $750 million annually and achieved all margin goals and metrics • Highest employee engaged District in the company 2009-2010• Dramatically decreased overall shrink and increased operational efficiencies in a highly volatile district with training and accountability measures • Supervised a highly diverse team to ensure great customer satisfaction in a very challenging Southeast Florida Market• Developed a District Shrink team for Live Nursery and Appliances to target and attack shrink• Coached teams through very tough times during hurricanes with sales tripling over night• Implemented overnight staffing in several locations, while cutting costs to absorb the payroll to drive sales• Mentored numerous District Managers, Store Managers and Assistant

Greater St. Louis

Attract, hire, and train employees for the first store to open for business in the St. Louis Market - Operate the only store in the company open 24 hours a day in a challenging downtown St. Louis Market - Responsibility to train new Store Managers, and staff to grow the St. Louis Market and open more than 10 stores - Developed groundbreaking operational controls to enhance margins and decrease logistics losses utilizing the entire team across the entire network of vendors, Store Support Center, and local Loss Prevention teams