Tom Kipling Email & Phone Number

Leeds, England, United Kingdom

To provide Subject Matter Expert support to the street works administrators, enabling the administration of charges and penalties relating to street works to be carried out effectively. To deliver a high quality of Street Works service and compliance to NRSWA (1991) and TMA (2008) and associated codes of practice. To be the first point of escalation for street works penalty and charge queries, providing an impartial review of evidence and an appropriate response. To monitor VM Street Works operations undertaken by contract partners, liaising with Local Authorities and Contract Partners to ensure that VM Street Works operation complies with current legislation and codes of practice. Support internal and external team with both transactional and non-transactional queries across all functions the Streetworks team owns using knowledge of NRSWA. Track the operational performance across all work streams whilst communicating issues with the Highway Authorities, the wider business and contract partners to resolve. Alongside the Technical Analysts for Noticing & Compliance, resolve technical issues to ensure smooth running of the noticing process, improving noticing efficiency and reducing costs to the business (e.g. reducing Fixed Penalty Notices, S74 overruns, permit fees). Provide support to contract partner noticing teams, providing explanation and assistance as required. Communicate with contractors to understand any issues and prevent recurrence. Own the recording and reporting of Symology/Street Manager issues and the communication of issues and resolutions to all relevant parties. Deal with complex and escalated street works queries across all work streams communicating any issues. Communicate well with Stakeholders and customers to ensure queries are resolved effectively and within SLA. Familiarity with the various Streetworks platforms e.g. Street Manager, Aurora, Symology, Bentley

Leeds, United Kingdom

Submission of traffic management applications and streetworks permits/notices to the relevant Local Authority or Highways Agency. Ensure that all permits/approvals are in place prior to works commencing. Issue all relevant follow-up notices. Provide high quality Street Works service in compliance with NRSWA (1991) and all associated codes of practice. Work closely with the Works Delivery Manager to ensure that all permit conditions are followed, and updated on the job record. Complete thorough validation checks of all job records and associated shifts prior to commencement of works. Implement checking procedures to ensure that deadlines are met and fines/FPN’s are avoided. Customer development & building relationships with customers. Ensure that all finance processes/procedures are followed to enable timely and accurate invoicing. Prioritise workload to ensure applications are submitted within the correct timeframes.

Leeds, England, United Kingdom

Provide high quality Street Works service in compliance with NRSWA (1991) and all associated codes of practice. Interpret CityFibre workplan maps to raise Forward Planning Notices & Permits to the Highways Authority to complete an Appendix E schedule for the Fibre-To-The-Homes project via the Symology System. Raise day-to-day Notices & Permits, check Symology for Authority updates/comments/modification requests and inform Supervisors accordingly. Start/Stop & register completed works. Liaise with the Highways Authority when required.

Leeds, United Kingdom

Support and guide users in the use of workforce systems. Assist with all aspects of key internal processes such as Establishment Control, Work Structures, Self Service, Workflow, Expenses, Business Intelligence and Reporting. Liaise with appropriate colleagues within the People and OD Group and wider stakeholders to ensure workforce systems are effective. Contribute to the development and implementation of workforce systems to ensure best practice processes are in place and supported

Leeds, England, United Kingdom

Provide high quality Street Works service in compliance with NRSWA (1991) and all associated codes of practice. Use Virgin Media job packs to raise Notice & Permit requests, via Bentley EToN, to the Highways Authority. Register completed jobs via EToN to include location of works undertaken, dimensions and reinstatement status. Update the Virgin Media Daily Report each morning with the work status of each Proposed & In Progress Notices/Permits. Flag any Notice/Permit issues arising with the relevant Supervisor. Update etrack at all stages so that Supervisors can issue works to the crews.

Leeds, United Kingdom

Use Virgin Media job packs to raise Notice & Permit requests to the Noticing Team for submission to the Highways Authority in accordance with NRSWA (1991) and associated regulation timeframes. Register completed jobs to the Noticing Team to include location of works undertaken, dimensions and reinstatement status. Update the Virgin Media Daily Report each morning with the work status of each Proposed & In Progress Notices/Permits. Flag any Notice/Permit issues arising with the relevant Supervisor. Update etrack at all stages so that Supervisors can issue works to the crews.

Leeds, United Kingdom

TUPE from Fujitsu - Creating the Whereabouts List for Senior Managers & Virgin Media on the location of the daily works. Updating the company Portal with details of operative’s whereabouts during the day including providing details of the work done together with measurements. Checking the mobile phone reports of the operatives for locations/work done and raising any issues with Team Supervisors. Assisting colleagues with any IT issues e.g. software queries and printer failure through use of my IT support experience. General office duties as required. Adherence to Financial Regulations

Leeds, United Kingdom

Creating the Whereabouts List for Senior Managers & Virgin Media on the location of the daily works. Updating the company Portal with details of operative’s whereabouts during the day including providing details of the work done together with measurements. Checking the mobile phone reports of the operatives for locations/work done and raising any issues with Team Supervisors. Assisting colleagues with any IT issues e.g. software queries and printer failure through use of my IT support experience. General office duties as required.

Leeds, England, United Kingdom

Inputting the details of contractor’s timesheets into bespoke departmental software whilst ensuring that all details are correct and verified with contractor supervisors if discrepancies arise.

Leeds, England, United Kingdom

Inputting of confidential records into the Access Database, searching & retrieving records. The role required high degree of manual handling as the records are kept in 12kg boxes stored on shelves ranging from floor level to above head height. I also assisted in the mailroom sorting, collating, recording and franking of mail (using the Neopost franking machines)

Leeds Kirkgate Market

Front line customer service dealing with customer & trader enquiries and complaints on all Market related issues. Providing general administrative support for the Markets Manager

Leeds, England, United Kingdom

In addition to the duties of IT Assistant to also take ownership of reported incidents for customers and to track the progress of such reports, adding additional notes and escalating to further support teams and management where necessary. Provide advice and training for new colleagues. Instigate and follow through the Major Incident Procedure when a business-critical error occurs

To deliver high-quality front-line ICT Service Support to staff of Leeds City Council. To provide support by telephone, receiving and reporting of problems from customers. Use a variety of system tools to try diagnosing and resolving the problem. To track the progress of reported incidents for customers, adding additional notes and escalating where necessary.

Leeds, England, United Kingdom

Provide administrative support to the ICT Business Team, order hardware & software; deal with customers and external suppliers e.g. SCC & Orange. Invoice teams across the department for services provided, Adherence to Financial Regulations

South Leeds Area Management

Provide administrative support to the South Area Management Team, review grant applications, liaise with local Community Groups, and act as liaison officer with ICT on all IT Issues, Adherence to Financial Regulations

Leeds Kirkgate Market

Front line customer service dealing with customer & trader enquiries and complaints on all Market related issues. Providing general administrative support for the Markets Manager. Formulate and introduce training materials and procedure documents. Adherence to Financial Regulations

Leeds, England, United Kingdom

Attend Governing Body Meetings, prepare agendas and Governing Body papers, advertise posts, shortlist, conduct interviews & appoint successful candidates, conduct staff appraisals, oversee school expenditure. Provide training to new and existing Governors. Adherence to Financial Regulations

Attend Governing Body Meetings, prepare agendas and Governing Body papers, advertise posts, shortlist, conduct interviews & appoint successful candidates, conduct staff appraisals, oversee school expenditure.

Advanced Diploma In Education, Secondary Science

Gcse'S, A/S Level & A'Level