While managing multiple change and transformation teams I was accountable for supporting business units review E2E processes, identify opportunities for improvement and implement these both tactical 'quick wins' items and strategic technical builds within an Agile scrum methodology. Exposure in this role ranged from identification all the way through to implementation and control. Promotion and understanding of Lean Six Sigma principles, Agile methodology and industry trends were all crucial skills within the team to best direct and advise the organisation towards it's vision.

Responsible for reviewing key E2E customer journeys and bank wide processes in Kaizen workshops (based upon LSS principles) with a large and diverse stakeholder group. The outcome from these sessions were clear diagnostics of current performance against business goals with a coherent roadmap for transformation to be built upon.

Responsible for identifying, quantifying, managing and delivering projects within the Mortgages and Financial Support business domains. This position gave me the opportunity to experience the complete change lifecycle and the challenges, intricacies and trade offs associated with delivering change in a heavily regulated and fast moving environment.

This role was part of the Graduate programme. During this time I was responsible for managing and enhancing the Complaints reduction workstream, supporting business units identify opportunities for complaints reduction and then implementing them. This role gave me a solid foundation and understanding of customer demands, preferences and pain points across a financial services organisation.

A part time role initially intended to fund my university degree soon evolved into an opportunity to learn about people, lead my peers and learn about the hospitality industry. Responsible for managing front of house staff and liaising with the kitchen to deliver a mobile high end restaurant experience to our clients.

Responsible for promoting Crossroads Soccer Association within the local community, this was achieved by: • Coaching the coaches – Creating and delivering a coaching manual and ~30 coaches delivering training to their soccer teams • Promoting the brand in digital channels – Use of social media to increase awareness and engagement.

Summer job: Responsible for running 5 day 'Soccer' camps for children aged 4 - 18 promoting technical skills and the importance of an active lifestyle within a safe and enjoyable environment.

Degree Placement Year: Responsible for answering, logging and resolving IT incidents and requests raised across the organisation. Items unable to be resolved at 1st line would be passed up the chain of command with user guides and training updated where possible to support a culture of continous improvement and marginal gains.

Summer job: Responsible for leading groups of international students around London attractions, excursions across the UK and organising activities on campus.