System Support Specialist
CurrentAs a certified VMware AirWatch Accreditation: Enterprise Mobility associate, I administer ORAU's enterprise mobile management environment. Provide consultation to the enterprise desktop support team and users for new projects and training that involve IT solutions. Participate as a team member and/or team lead in the implementation of new computer projects, such as researching, testing, developing and deploying new hardware and software. Advise users on increasing their productivity, acquisition of new PC-related equipment and software. Offer expertise in installing, configuring, and supporting the Windows 10 operating systems in an enterprise network environment. Analyze and apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct computer hardware and software problems.