● Led customer support initiatives, addressing any concerns or issues promptly while maintaining high levels of satisfaction among users.● Managed scheduling and workload distribution for the customer support team, optimizing resource allocation and minimizing response times.● Provided exceptional customer support by promptly addressing inquiries and concerns related to device performance or repair status.● Provided exceptional customer support, quickly resolving issues and maintaining high levels of client satisfaction.● Provided exceptional customer support during post-integration stages when adjustments or modifications were required.● Provided exceptional customer support, leading to increased client retention and loyalty.● Knowledge of Finance functions such as procurement, sourcing, margins, billing, cost analysis, invoice, AR, AP● Teams, CRM, Sharepoint, Knowledge base, IBM Database, Microsoft Word, Microsoft Excel● Effective communication, time management, assisting team toward success.

● Provided exceptional customer support, leading to increased client retention and loyalty.● Led customer support initiatives, addressing any concerns or issues promptly while maintaining high levels of satisfaction among users.● Provided exceptional customer support by promptly addressing inquiries and concerns related to device performance or repair status.● Provided exceptional customer support during post-integration stages when adjustments or modifications were required.● Provided exceptional customer support, quickly resolving issues and maintaining high levels of client satisfaction.● Experience with Servers & PC services, and Web functionality● Teams, CRM, Sharepoint, Knowledge base, IBM Database, Microsoft Word,Microsoft Excel

● Provided exceptional customer support, leading to increased client retention and loyalty.● Provided exceptional customer support by promptly addressing inquiries and concerns related to device performance or repair status.● Provided exceptional customer support during post-integration stages when adjustments or modifications were required.● Managed scheduling and workload distribution for the customer support team, optimizing resource allocation and minimizing response times.● Provided exceptional customer support, quickly resolving issues and maintaining high levels of client satisfaction.● Teams, CRM, Sharepoint, Knowledge base, IBM Database, Microsoft Word, Microsoft Excel● Effective communication, time management, assisting team toward success

● Answer promptly and accurately route corporate calls● Monitor corporate voicemail boxes daily● Accurately transcribe fan voicemails into contact forms● Forward voicemails as appropriate● Monitor and process incoming emails per directions provided● Print, track and send information to appropriate contacts● Print and send letter correspondence to appropriate contacts● Review incoming physical mail, scan and document contact in database;assigning as requiredSupporting the conversion form SSL functions to SSO● Knowledge of Finance functions such as procurement, sourcing, margins,billing, cost analysis, invoice, AR, AP● Experience with Servers & PC services, and Web functionality● Teams, CRM, Sharepoint, Knowledge base, IBM Database, Microsoft Word,Microsoft Excel● Effective communication, time management, assisting team toward success

● Provided exceptional customer support, leading to increased client retention and loyalty.● Provided exceptional customer support by promptly addressing inquiries and concerns related to device performance or repair status.● Provided exceptional customer support during post-integration stages when adjustments or modifications were required.● Managed scheduling and workload distribution for the customer support team, optimizing resource allocation and minimizing response times.● Provided exceptional customer support, quickly resolving issues and maintaining high levels of client satisfaction.● Teams, CRM, Sharepoint, Knowledge base, IBM Database, Microsoft Word, Microsoft Excel● Effective communication, time management, assisting team toward success● Teams, CRM, Sharepoint, Knowledge base, IBM Database, Microsoft Word,Microsoft Excel● Effective communication, time management, assisting team toward success

Led customer support initiatives, addressing any concerns or issues promptly while maintaining high levels of satisfaction among users.● Managed scheduling and workload distribution for the customer support team, optimizing resource allocation and minimizing response times.● Provided exceptional customer support by promptly addressing inquiries and concerns related to device performance or repair status.● Provided exceptional customer support, quickly resolving issues and maintaining high levels of client satisfaction.● Provided exceptional customer support during post-integration stages when adjustments or modifications were required.● Provided exceptional customer support, leading to increased client retention and loyalty.● Knowledge of Finance functions such as procurement, sourcing, margins, billing, cost analysis, invoice, AR, AP● Teams, CRM, Sharepoint, Knowledge base, IBM Database, Microsoft Word, Microsoft Excel● Effective communication, time management, assisting team toward success.