Developed solutions for network optimization, lead POCs, and participated as technical lead in project planningSubject matter expert and Engineer for company WIFI and SD-WAN deploymentsResponsible for engineering and maintenance of data center route and switch environments (Nexus 7000, 5000, 2000 series chassis and B22)/Corp campus infrastructure (catalyst 2960/4500 series switches, Meraki MS225) Management of WAN connectivity for 1000+ locations nationwide (MPLS,BGP, DMVPN,SD-WAN)Major Projects included: Deploying company wide WIFI solution for both guest and internal access to 1000 storesPOC,design, and deploy SD-WAN to 1000+ locations nationwide Design/Deploy 10 GIG data center network to support VMware environmentsEngineer AWS network connectivity utilizing direct connect, AWS transit network, and Cisco cloud service routers.

Management of WAN for 900+ stores nationwide (BGP, VRRP failover)Administrator for company wide WIFI deployment (Meraki, Juniper) Handled escalated trouble tickets for VOIP system (CUCM, Jabber) Responsible for data-center maintenance and deployment of upgrades on Nexus 7000,5000,2000 series. Utilization of Fabric Path and vPC+Utilizing dynamic routing protocols EBGP, and EIGRP for core connectivity and HSRP for failover.Maintenance of Cisco ASAs and site-to-site VPN

Tier 2 support for 900+ store locations on issues related to the network: MPLS outages, Router config issues. (BGP, VRRP, VLAN Access issues)Training front-line support techs to spot and correct basic outages. Worked closely with service providers to isolate and correct major outages

IT Support for over 850 stores as well as the corporate officeIn-depth knowledge of computer hardware and softwareSupport both Apple and Android productsSpeaking with Tire Technicians over the phone and explain complicated computer procedures.Problem Management: Coordinating with multiple teams to isolate problems and solve them.

Grew attendance from 32,000 to over 100,000Department Head and Main contact point between Media outlets and Phoenix ComiconMaintained relationships with over 800 press/media outletsWrite press releases and maintain a small staff of volunteersFacilitate interview process between convention guests (actors, comic artists, ect.) and media outletsHandle issues that come up onsite during the convention, and when the need arises act as a convention spokesperson