* Operational Excellence Award 2023

SYDNEY TOWER EYE● Responsible for credit card and cash office compliance● Analysed credit card payments and receipts for variances● Trained staff in upselling process and monitor individual performances in order to reach upselling target* Star of the Month (September 2020)

SYDNEY TOWER EYE● Knowledgeable with detailed checking of vouchers and invoices ● Verified trade vouchers by using a Pivot Table● Reconciled discounts, refunds and complimentary tickets in Microsoft Access● Responsible for tallying up all cash transactions at the end of the night and submitting a report to finance team● Recorded petty cash inflows and outflows and provided receipts for all cash inflows● Ensured transactions are properly recorded and entered into the computerised accounting systems● Responsible for preparing attraction’s banking statements and ensuring correct amount from sale journal● Investigated discrepancies, corrected data entry errors and reported cause of variances to line manager● Communicated with management to ensure that corrective actions have been taken to prevent discrepancies

SYDNEY TOWER EYE● Assigned duties, responsibilities, and workstations to employees in accordance with work requirements● Ensured that the attraction is presented and maintained according to corporate standard● Responsible for cash handling, credit card compliance and enforced cash office policies● Liaised with management and other teams to roll-out operational changes, new products and promotions● Ensured all teams are trained in the upselling process and monitored individual performances in order to achieve outstanding results ● Monitored guest experiences across the attraction and ensured that they consistently achieve KPI and Mystery Shop Targets● Managed customer complaints reported during visits● Handled managers’ requests and undertake general daily duties and reports* Star of the Month (August 2018)

SEA LIFE SYDNEY AQUARIUM / SYDNEY TOWER EYE● Responsible in manning cashier and followed all cash handling procedures● Provided Purchase Order number for ordering and entering in PO tracker● Communicated with Account Payable Officer to ensure all invoices are included in tracker● Compiled and balanced cash receipts at the end of the day or shift● Performed various financial activities such as cash handling, end of month reporting and data entry in Excel tracker● Checked deliveries and used reporting system to complete invoicing process● Offered relevant upsells to customers at the POS, with main focus on combination deals● Multitasked and provided high quality customer service* Employee of the Year 2016 New South Wales* Star of the Year 2016 Sea Life Aquarium Sydney* Star of the Month (April 2016) Sea Life Aquarium Sydney

● Liaising with head of departments on flagged invoices in Purchase Plus to ensure all supporting are attached and three ways matching are validated● Ensure accurate and timely closure at month-end and accurate delivery of all the reporting requirements for monthly as bank, prepayment, accruals, petty cash, utilities recharge and cost of sales for food and beverage department● Preparation of daily cash and banking reconciliation and make sure daily cashier report is correct● Oversee monthly finance hub recharge report and ensure the cost apportionments are correctly recorded● Analyse and control expenditures of food and beverage department to ensure compliance with budgetary requirements and prepare monthly food and beverage consumption analysis reports● Perform month-end closing process for inventory stock counts and maintenance of system inventory file● Develop and maintain relationships with suppliers* Heartist Award: Heart of House for Quarter 3 2022

● Took customer orders, cooked food and prepared drinks● Worked with colleagues in achieving daily target and resolved customer complaints● Provided customer service through recommendations and suggestions

● Responsible for fulfilling guests’ requests● Responsible for replacing missing room items

● Replaced soiled towels, linen, amenities, restocked minibar, dusted, vacuumed and emptied trash● Cleaned shower, bathtub, restocked toiletries and sprayed disinfectant● Provided exceptional customer service by fulfilling guests’ needs efficiently