Tom Lawrence Email & Phone Number

New York, United States

United States

-Administrator of RTLS system hardware and database-Managed Aeroscout server database and performed complete audit of sensors across all hospital building locations.-Responsible for service, report creation and new installation requests for environmental monitoring and asset tracking -Worked directly with department and lab managers to verify NIST certification requirements for sensors and developed new process-Worked with network engineers to manage the configuration of CISCO network hardware as needed for implementation with Aeroscout Engine server and wireless broadcasts from sensor tags

Syracuse, New York Area

● Member of the Networking team/group that manage dozens of SMB clients using RMM and full software stack.● Worked on different projects involving complete networking, software and security modifications.● In between projects I would assisted with the help desk with tickets. Any issue was emailed or called into our Connectwise Manage ticketing system and all the networking tickets from the RMM software client itself.● Remotely worked on priority tickets that were elevated from help desk technicians. (Networking Configurations, Windows Servers, Hyper-V, Veeam Backup, VMware)

Liverpool, New York

Responsible for monitoring and maintaining client networks using Meraki, Cisco, or Sonicwall hardware.Manage Office 365 Partner clients, Office 365 Exchange, Sharepoint, client licensing.Work on tech support tickets from business customers for various computer and server issues.

Manlius, Ny

Manage a team of technicians to carry out daily support tickets.Maintain and support issues through email and and phone to keep our business clients running and perform monitoring for some client networks and hosts to gain insight into possible issues and perform preventative maintenance and upgrade equipment degrading the network.Implementing time management was the only way to extend our services and keep our customers happy with a quick response time.Developed a few simple automation tasks to help keep emails and data logs from customers organized and have several more that would help streamline and remove several manually tasks that waste valuable human work hours.

Catalog and inventory parts. Recieve and process commercial and retail sales.

Chittenango, New York

Cazenovia, New York

Process and attend to employee service requests. Maintain computer hardware for Windows Server network and endpoint terminals. Work with a team to manage company intranet site and database entries.

Computer Engineering

Honors Regents Diploma, General Studies And Ap Level Science And Math