Tom Leech Email & Phone Number

Camberley, England, United Kingdom

Bracknell, England, United Kingdom

• Subject matter expert and owner of the Chilled and Ambient additional storage and internal and external coupon redemption contracts for the Partnership, managing the strategic improvements, supplier relationships.
• Responsible for the day to day management of circa £1.2 million budget focussing on improving operation and saving money.
• Planned and delivered seasonal storage requirements for 350 shops, consisting of 500 units worth 900K.
• Organised and delivered 190K of additional storage during the COVID pandemic, supporting the rapid growth of the eComm operation.

Bracknell, England, United Kingdom

• Designed, developed and delivered new initiatives aligned with the business strategy which strengthened the operation and streamlined the processes, supporting the delivery of market-leading service.
• Grew overall team productivity by 20%, employee satisfaction by 34% and reduced the operational risk by leading a project for remote working to maximize flexible working opportunities.
• Managed out of hours emergency service for 350 shops to cover incidents from ram raids, power failures and terrorist attacks.
• Collaborated with key stakeholders to resolve emergencies at speed and safeguard employees in the return of trade, whilst keeping senior leaders informed.

Bracknell, England, United Kingdom

• Directed the operations team to consistently deliver the agreed service level agreements and mentored and guided the team manager community enabling them to effectively improve their team’s performance.
• Headed a team of 4 manager’s, guiding and coaching them to deliver overall team performance scores consistently above 85%.
• Boosted the number of crossed trained employees to over 90% by identifying individual training needs and facilitated a tailored programme of training, coaching and support.
• Overhauled the teams information hub, streamlining information access and increasing contact resolution times by 12%.

Bracknell, England, United Kingdom

• Supported the delivery of a world class customer experience through effective management of the contact centre operation and supporting the Section Lead to drive the team’s performance.
• Directed the daily operation of 130 professionals, continually prioritising resources across 5 work streams to maintain a service level of 90% or above.
• Delivered a redesigned training and development program to 50 new recruits, which received 100% satisfaction scores and improved retention by 25%.

Brisbane, Australia

• Responsible for generating new registrations for one of the biggest electricity companies in Australia through recruiting and motivating a team of 12 sales representatives.
• Taught and inspired a team of 15 sales representatives to achieve 300 sign ups a week, exceeding the target by 150%.
• Personally signed up over 1000 new customers within 5 months, outperforming all other reps and becoming the top sales rep in Queensland.
• Managed a week long sales campaign into a remote area of Queensland generating over 800 registrations surpassing all expectations.

Bracknell, England, United Kingdom

• Accountable for managing and fulfilling customer orders for a wide variety of fire resistant building materials.
• Worked closely with customers, suppliers, manufacturers, and distribution to process and deliver orders worth £9.6M a year.

Art/Art Studies, General, A Levels

Graphics C, Art D

Gcses

Maths B, Dual Science C/C, History B, PE C, Art B, Geography C, English Language C, English Literature C, German E