Tom Lenz Email & Phone Number

Provide technical leadership and program guidance to mentor a diverse, globally distributed team, fostering collaboration and driving continuous improvement.Modernized Jamf Pro to eliminate third-party imaging, enabling secure zero-touch deployments with authentication through Okta and Jamf Connect.Significantly reduced SaaS portfolio budget by.

Madison, Wisconsin, United States

Responsible for the management and support of >100 Macs and iOS devices across multiple departments using Jamf, while maintaining compliance in a complex multi-organizational structure.Formalized policy and implementation of device management across 19 departments within the School of Medicine by providing leadership, policy guidance, and best practices.

Austin, Texas Metropolitan Area

Provided training, guidance, Tier 3 support, and documentation to the three globally distributed help desks and other non call center support channels.Organized all aspects of software deployment and managed licenses for more than 70 software titles in Jamf delivered via Self Service.Assessed and prioritized feature requests from the Mac@IBM Help Desk.

Mount Horeb, Wisconsin, United States

Oversaw all aspects of club operations: staffing, payroll, member services, employee training, budgeting, vendor relations, and maintenance.Employed and supervised individuals across multiple roles and experience levels.Evaluated member feedback to provide improved member services and professional development for club staff.Strategized and executed key.

Madison, Wisconsin, United States

Facilitated regional classroom training, hands on training, and provided direct feedback for new technicians.Developed 30-60-90 plans and mentored technicians in the areas of technical troubleshooting, and customer service.Managed computer and mobile device repairs and troubleshooting by curating workloads for 16 repair technicians based on repair volume.