Tom Leonard Email & Phone Number

Carlisle, England, United Kingdom

Ensuring that services are delivered successfully by managing governance processes and supporting services improvement plans. Responsibilities include:Managing all P1/P2 incidents and communicating latest updates to senior leadership.Chairing weekly CAB meetings to minimise the adverse effects of organisational changes and to optimise positive results.Developing and implementing auditing processes to ensure standards are maintained.Engaging with key stakeholders to ensure a standardised approach.Enhancing operational efficiency and reducing costs.Maintaining long term service performance by managing problems with business/IT infrastructure teams.Assisting project managers with regular weekly meetings and improving workflows.

Leeds, England, United Kingdom

Delivering specialist support to Major (P1) incidents affecting all aspects of the Asda estate.Leveraging technology to issue all communications and providing key stakeholder management. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls.Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership.Developed and lead significant improvement methods for providing communication in times of infrastructure events impacting multiple sites or individual colleagues.Collaborating with multiple teams both within operations and service management groups to have adherence to major incident management processes and taking feedback in order to continually improve the service.

Manchester, United Kingdom

Royal Crescent, Cheadle

Manchester, United Kingdom

Managing a team of engineers & software developers to resolve IT and fixed line issues, on behalf of major customer contracts

Manchester, United Kingdom

Stockport, United Kingdom