Tom Lewek Email & Phone Number

Alpharetta, Georgia, United States

Leader of Wage Garnishment: 2015 - Presento Implemented electronic filing and document storage and retrieval processes, thereby eliminating and digitizing hard copy fileso Rollout of direct contact and client submission of wage garnishments for processing and support through Service Portal in HenryLeader of Prelist and Billing Solutions: 2018 – 2021o Dedicated to post payroll processing of billing through deliveryo Ensure process and compliance with daily audits and verifications of billing to identify and rectify any inaccuracies and discrepancies on over 2 billion dollars in annual invoiceso Maintenance of client terminations and notifications supporting HR and Service partnersLeader of Payroll and Implementation Analysts: 2021 - Presento Partner with stakeholders and users to maintain and enhance systems and processes supporting service teams and business objectiveso Centralized project tracking to ensure status, sizing, and ROI align with business objectives and development timelines and resources.o Management of client migrations, transfers, data, systems and tools to ensure accuracy of processing and compliance through onboarding and service Leader of Client Security Support: 2021 - Presento Ensure effective and timely setup and maintenance of access and permissions for client admins and external administratorso Automation of client access setups and terminations through development and roboticso Aligned reporting to ensure accuracy of volume and setups through enhanced reporting, dashboards and supporting metrics

Alpharetta, Georgia, United States

• Managed small-scale and large-scale projects from initiation to closing with support focused on process efficiencies and cost savings• Communication on project plans, progress, and status with teams, stakeholders, and Executive Summaries • Automated completion of compliance documents, reporting, and queries partnering with global teams and vendors• Offshore project and process management aligning with rollouts to Implementation and Employee Service Center startup teams

Alpharetta, Georgia, United States

• Provide and lead regional support to implementation, payroll, HR and Sr. management with root cause analysis and actions ensuring issues are thoroughly resolved and addressed to prevent future occurrences• Manage the daily workflow and allocation of 9 associates, providing historically high levels of support for 2 product offerings• Develop business rules to ensure that knowledge and processes are disbursed and the team is trained with the latest Federal and State • Provide continuous enhancement and execution of monthly TQM reporting to Sr. management as well as reports, stats, and documentation when requested• Manage and drive multiple ongoing projects to ensure processes, systems, and servicing offerings meet and exceed the expectations of clients as well as organizational goals and trends

Alpharetta, Georgia, United States

• Provided functional input for the GSW and other implementation products and processes• Facilitated the initial rollout of GSW pilots and the final rollout to national production, as well as initial process rollout for the ASO product.• Developed test scripts and performed testing of processes to document issues and enhancements• Created SOP’s, technical specs, training exercises, and process documentation for various processes, systems, and products• Provided support to both internal and external clients by conducting research, analyzing issues, and providing resolution.• Worked with technical as well as non-technical clients to provide issue resolution and avoidance while supporting the regions as a SME• Trained the ISG members to ensure, good communication, strong knowledge of tools and practices, and the achievement of organizational goals