As Programme Manager at Zenergi, I was responsible for establishing and implementing a robust project management governance framework, ensuring the successful delivery of projects across the business. This framework introduced a structured project request process, facilitating thorough upfront analysis and alignment with business strategy.Working closely with other project managers, I defined project scope, created comprehensive plans, identified dependencies, and supported the development and go-to-market strategies. I also conducted post-implementation reviews to ensure continuous improvement.In collaboration with the Zenergi Executive Team, I developed and maintained detailed programme plans, providing regular progress updates to stakeholders while proactively addressing risks and issues. I also monitored project budgets, validated timelines, and championed transparency across the business.Beyond project delivery, I actively identified new project opportunities, served as a Project Team Lead or member when required, and fostered a culture of innovation by challenging conventional thinking and encouraging creative solutions. My dedication to driving continuous improvement and inspiring creativity played a key role in Zenergi's success in meeting its strategic goals.Additionally, I was an active member of the Employee Engagement Forum, promoting company culture across the Southampton office.

• Implemented a comprehensive project initiation, development, and testing methodology, driving company-wide adoption of Jira and Confluence.• Successfully led the delivery of large-scale projects, overseeing planning, scope definition, resource allocation, cost management, and reporting. • Attained Scrum Master certification, supporting three agile development teams, ensuring the application of Scrum and Agile practices for high-quality results• Established a company project board for tracking Product and Technology team projects, facilitating stakeholder updates and executive priority planning sessions.• Implemented Jira Service Management for three support teams, enhancing processes, workflows, and communication for an improved customer experience.

• Analysing and comprehending existing business processes to identify opportunities for efficiency improvements.• Applying extensive store operations expertise to ensure system functionality is both beneficial and user friendly.• Building strong relationships with product managers and store colleagues across various operating companies in Europe, contributing to efficient requirement gathering. Collaborating closely with user experience designers and developers to innovate in system design, build, testing, and implementation.• Modernising store EPOS systems by introducing new hardware, software, and seamless integrations to improve the customer checkout experience by improving the transaction experience and time.• Improving in-store efficiency by integrating new features into current software on handheld devices. Empowering colleagues to process customer orders from anywhere in the store.

Acting as a pivotal link between our external Information Technology Service provider and our retail stores, I played a crucial role in supporting and managing end-to-end IT transformation projects, ensuring the best interests of our stores and colleagues. These initiatives made a significant impact on the IT experience of our 33,000 in-store colleagues across 360 stores.• Crafting and overseeing comprehensive engagement, communication, training, and deployment plans for each project.• Engagement and continuous communication with stakeholders across ideation, implementation, and closure.• Facilitation of knowledge transfer sessions with our external IT Services providers support team.• Establishing and maintaining a comprehensive and accurate store IT audit catalogue.• Regular store visits were conducted to gather essential data for optimising project benefits realisation including pre and post implementation user feedback.• Notable projects I’ve overseen including PC hardware upgrades, Windows OS transitions from XP to Windows 7, and later to Windows 10, implementation and adoption of SharePoint and Office 365, WAN and LAN upgrades, including the activation of in-store customer Wi-Fi, as well as self-scan checkout enhancements, among others.

• Maintaining store operations by providing customer service, overseeing health and safety protocols, and managing an accurate stock database.• Creating and implementing effective business plans to boost departmental sales, including merchandising implementation.• Setting Key Performance Indicators (KPIs) to motivate and enhance sales performance among team members.• Conducting regular business and colleague reviews to ensure progress and growth, providing training and support to colleagues to help them develop their skills.• During times of absence or holidays, I supported various roles including management, administration, HR, and warehouse management.• Completed a level 2 National Vocational Qualification (NVQ) in Retailing.