Business & Systems AnalysisProject ManagementSupport and Subject Matter ExpertiseBusiness Relationship Management

First-line support for JIRA-based workflow system.

• Line management of Programming Executives & Assistants, reporting to Head of UK Service Delivery • Liaison with Service Delivery, Software, Traffic and Media Ingest departments on all aspects of scheduling and delivery of service• Key liaison for supplier and client issues, queries and requests regarding both standard business and new developmental activity• Oversight of all editorial, scheduling and compliance discussions and decisions for TV service• Driving improvement and streamlining of current processes to maximise efficiencies in line with new Content Management System and workflow engine tools; implemented full integration of service-specific workflow into these tools• Led analysis and documentation of key-client-specific working practices in preparation for contract renewal, requiring full understanding of current contract, SLA & SDD

• Training, supervision and oversight of two Programming Assistants• Key point person for queries and requests from client regarding scheduling, service playout, editorial stunts and utilization of technical developments• Creation of key deliverables and core internal documentation including weekly service reports, publishing schedules, stock list, schedule summaries• Development of more efficient operational processes and consultation in development of software tools

• Liaison with suppliers and client to consolidate schedules and coordinate delivery of content• Copy editing, writing and/or proofreading of metadata for all processed content• Receive and process content, preparing transmission of programmes and managing a live service of over 2000 titles• Maintenance of a diverse range of complex schedules across upwards of 15 channels, including Warner, BBC, Discovery and Fox along with niche channels• Liaison with Operations and Software departments to ensure transmission of content to tight deadlines