Tom Lorentz Email & Phone Number

Tom Lorentz is a Experienced IT Support and ITSM leader at UKG (Ultimate Kronos Group). Colleagues describe them as "I had the privilege of working with Tom over the past several years in UKG. Tom's exceptional leadership and mentorship are outstanding, always with his door open to chat and provide his valuable feedback. He's a true down-to-earth leader who will roll up his sleeves and assist as a team member. We collaborated on several initiatives for UKG, delivering pivotal projects for his teams and UKG globally. During this time, Tom consistently demonstrated exceptional leadership and mentorship qualities. His remarkable ability to communicate effectively and foster a caring, thoughtful environment within the team was truly inspiring. Tom's genuine interest in each team member's development helped bring out the best in all of us, enabling us to deliver quality service. His honesty, strategic mindset, and ability to think ten steps ahead make him an invaluable asset to any organization. Tom's commitment to excellence and his focus on the big picture ensure that he consistently delivers outstanding results. I thoroughly enjoyed working with Tom and am confident that he will be a valuable addition to any senior leadership team. He is an outstanding leader who truly makes a difference." and "I’ve had the distinct pleasure of working with Tom for seven years now as one of my direct reports at UKG. It has been an absolute pleasure to see his career grow over the years. Tom is an outcome focused people leader and employee experience expert who has successfully overseen and grown our service desk to a true follow the sun, global operation, providing a world class support experience to over 15,000 employees. Tom played key role in the successful merger of Ultimate Software and Kronos, which together, became UKG, forming the world's largest privately owned enterprise software company and is now nearly a $5 billion organization. Tom helped bring together our people, process and technology across all global locations and has delivered a world-class, service-oriented, service desk organization providing 24/7 end user support through a variety of contact channels. Tom defined the vision and strategy for our service desk team, ensuring that we delivered high-quality, support to all global employees. Tom is an ITIL process expert and was instrumental in optimizing all major ITSM process areas including incident, problem, change and request fulfillment. His latest focus has been driving down our reactive incident volume through deflection, knowledge management, and process automation. He played a critical role in the implementation of our virtual support chat bot and has been delivering iterative improvements to this service also while expanding service desk capabilities with new technologies including work assignment and process automation. Tom is a visionary and strategic leader who has defined our portfolio for new service-oriented initiatives that have helped grow and transform our organization. He is detail and process oriented, always looking for ways to improve our services. He was also a major advocate of investing in our teams for continued growth and career development, developing modern ways of working and providing knowledge transition and training for his team. I highly recommend Tom and would be happy to provide a direct professional reference to any organization that is lucky enough to hire him."