Tom Lougheed Email & Phone Number

Port Coquitlam, Bc, Ca

Delta, British Columbia, Canada

Overseeing a 175,000 square foot warehouse and 6 unique clients that range from E-commerce to brick and mortar retail operations.- increased operating margin by 2% from previous year in my first 10 months.- exceeded budgeted targets on smaller accounts by $100k.- Created detailed analytics from operational data sources to better understand and over see day to day operational KPI’s in excel.- training and developing Supervisors and operational support teams.

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Currently managing a team of eight (8) Warehouse Systems Operators. We handle the full cycle processing of all retail and web orders and directly support the greater floor operations of all of distribution.o International Customs declarations.o Dispatch of retail/ecommerce orders.o Handle all internal departmental shipping for UFO team (Unplanned Freight Orders).o Internal fulfillment reporting.o Campaign signage allocation and shipment management.• Departmental reporting – High level labour planning for retail/ecommerce departments, Customer complaint analysis, EOD reporting for KPI purposes.• Providing direct support of managing the ecommerce and retail distribution floor operations.o Dispatch for western N.A. stores (AVG 25/day) and range from 1000 – 7000 pounds/order. o Oversee the management of 600-800 individual SKU’s with Inventory teams, depending on time of year.• Manage operations budget for Ecommerce fulfillment.• Manage all GRTW for the departments.• Represent Distribution team for all interdepartmental operations.• Current Management representative on Health and Safety CommitteeSpecial projects/Accomplishments• Part of the 2030 Company Ethics development project. (Proposed the establishment of an internal fund for the development of environmentally friendly/sustainable packaging that could offset increase cost of new materials).• Part of the WMS/OMS upgrade and rebuild/implementation team for ecommerce.• Part of major brand initiative to provide customized customer experience for packaging for Christmas 2021.• Initiated and supporting a full packaging review of ecommerce order materials.• Redesign and implementation of steel racking within DC.

Vancouver, Canada Area

• Manage full cycle of operations (Inbound, Outbound, Inventory teams) for 7 day a week operation.• 6 direct reports (4 team leads, 1 Supervisor, 2 Inventory controllers), 65 core staff and up to 50 seasonal staff (110 total staff)• Processed 450,000 orders annually. Oct – Dec accounted for roughly 200,000 orders. With and AOV of $65 and average line counts of 4.5/order.• Ecommerce revenue amounted to roughly 12% of the business. • Communication with shipping carriers for expected volume (UPS, Canada Post, Fedex)Special Projects/Accomplishments:• Implemented Rate Shopping Software (Proship) for improvement of delivery times and reduction of shipping costs.• Redesigned the ecommerce distribution operation during Covid to handle 200% increase in order volume. (Increase of 1000 orders/day to 6000 orders/day).• Designed/researched and provided business case for conveyor belt and picking operation upgrade for online fulfillment (cancelled due to Covid).• Researched and presented business case for providing environmentally friendly, net-zero, temperature-controlled shipping methods for online orders.• Worked on Dimensional Weight review of shipping boxes to reduce shipping costs and improve customer experience.• From 2016 to 2019 we saw an average of 20% growth year over year.

Vancouver, Canada Area

• 5 Direct reports (4 team leads, 1 Supervisor, 1 Inventory Controller) with 65 core staff and up to 50 seasonal staff (110 total staff)• Continued responsibilities of Floor Supervisor.• Responsible for high level labour planning of the department and forecasting of volume.• Implemented same day shipping process and changed to 7 day operation for faster order fulfillment.• Managing of all shipping supplies with external vendors on costing, volumes, and relationship.• Communication with shipping carriers (UPS, Canada Post, Fedex)

Vancouver, Canada Area

• Five (5) direct team lead reports – overseeing a core staff of 42, with seasonal increases to 120 over 2 shifts.• Shift scheduling, payroll, time off requests, setting of production goals (KPI’s), staff training, Shipping supply ordering• Performance management – Development, coaching, discipline.• Development and establishment of room SOP’s, educating/training staff on Worksafe legislation and bylaws and making department compliant on GMP issues.

Belcarra Regional Park, Coquitlam

• Belcarra Regional Park; 2008 – 2013, 2016. • Customer relations – provide park users with detailed information on park facilities, amenities, and bylaws.• Began on Night Shift from 2008 – 2010, moved up to Day Shift 2011 – 2013.• Acted as an unofficial team lead on Night Shift. • Overall responsibilities included general maintenance and clean-up of park, equipment maintenance and servicing, special assignments and projects, training of new staff, park gate closures during summer months.• Colony Farm Regional Park; 2015• Responsible for daily maintenance and clean-up of park, interaction/public relations with park users and gardeners.• Point of contact for outside contractors, and First Nations Band when Park Operator off.• Acting park assistant duties during Central Area transitional period.• Helped train new staff members.Park Laborer• Sign Crew; 2013, 2015• Colony Farm, Tynehead, Brunette Fraser Greenway, Sapperton Landing, Barnston Island, Surrey Bend.• Capital Labor Crew; 2015• Burnaby Lake Regional Park - Brunette Headwaters trail (Resurfaced 1.5 Km of trail)• Tynehead Regional Park. – Historical barn trail addition.• Acted as unofficial lead hand in project coordination and management.Training:• Arete, Park Officer 1, S-100A and B fire training, Boom Lift, WHMIS, Bear Aware, Dog behavior training.• St. John Ambulance – OFA Level 1 2015

Burnaby, British Columbia

• Responsible for the recruitment needs of all BC facilities. (Burnaby, Abbotsford, Courtenay)• Assist HR Manager in Labour Relations, and employee requests.• WorkSafeBC Claims management – Helped reduce annual costs by $400K.• Provide supervisors and managers with guidance and interpretation of three collective agreements.• Administration of Employee benefits. (BC MSP, Extended health benefits, WorksafeBC payroll requests).• Keep personnel files up to date and employee information current within HRIS.• Communicate and Coordinate with multiple department supervisors and managers.• Orientation of new employees and maintaining company culture.• Assist with the coordination and running of company events.• Provide vacation coverage for reception.Training:• Supervisor Training, Fiosa Miosa – Health and Safety Conference, Employer’s Advisers Office – Claims Management 1 and 2 courses, Recruitment and Corporate Initiative training.

• Worked in the field under supervision of electrical journeymen.• Managed international division’s workshop and organized supply pick-up and deliveries.

Human Resource Management, Human Resources Management And Services

- Principles of Management - Economic Issues - Accounting for the Manager - Organizational Behaviour - Human Resource Management.

Associate'S Degree, Future Teachers

Bachelor Of Arts (B.A.) In Social Sciences, Sociology And Anthropology

Engaged in Social Research projects, learning about all categories within society.