Tom Lukman Email & Phone Number

Tel Aviv District, Israel

Or Yehuda, Tel Aviv District, Israel

• Data Analysis: Analyze data from various feeds to identify trends and actionable insights for revenue optimization.• Revenue Improvement: Implement strategies based on data analysis to enhance revenue performance.• Partner Relationships: Maintain and develop strong relationships with existing partners in the industry.• Business Development: Actively acquire and onboard new partners to expand the company's network and drive growth.

Israel

• Managed American Airlines' operations at Ben-Gurion Airport, achieving earlier-than-scheduled departures.• Oversaw operations from aircraft arrival to departure, prioritizing safety and quality.• Applied process optimization to increase team efficiency and decrease aircraft turnaround times.• Led cross-functional teams, efficiently managing hundreds of aircraft turnarounds.• Enforced safety and quality standards, establishing high performance and reliability benchmarks. Integrated customer service excellence into operational procedures, enhancing client satisfaction and feedback.

Tel Aviv, Israel

• Managed over 100 daily customer emails, resolving issues, processing refunds, and ensuring satisfaction.• Contributed to defining team roles, streamlining customer service operations.• Liaised with suppliers to address delivery and product concerns, enhancing supply chain reliability.• Implemented resource strategies to reduce delivery delays and improve efficiency.• Optimized delivery routes based on traffic and weather, boosting service effectiveness.

Lod, Central, Israel

• Assessed passenger risk levels through interviews, adhering to security protocols.• Provided excellent customer service while ensuring vigilance and calm.• Cleared private flight passengers, including high-profile individuals, maintaining strict security standards.