Delivery Project ExecutiveFinancial Services Sector, IBM, Integrated Technology Delivery, Service ManagementLeader of large global outsourcing deals with full responsibility to delivery services within our customer agreement. Including customer satisfaction, financial performance, compliance, global team leadership.March 2009 - December 2013 - UK based Bank, outsourcing of Global Trade systems (Mainframe and intel based systems, full service)September 2011 - Present - US Based Bank, outsourcing of New Accounts Processing for retail point-of-sale (mainframe systems)January 2014 - Present - US Based Bank, outsourcing of global helpdesk supporting 230,000 end-users in 99 countries, from 10 global delivery centers.

Drive and manage service quality, contract performance, customer satisfaction for the midrange tower of a top 10 US Bank.

• Managed backup and recovery team with 17 TB of data, responsible for increasing overall system stability, and obtaining targeted 96% SLA• Supervised project team overseeing all technical aspects of a 3,000 client Novell to Microsoft conversion, responsible for $623k budget tracking and forecasting • Partnered with Microsoft, HP, Citrix to create an internal proof-of-concept lab resulting in a new systems architecture and an approved business case to convert from Novell to Microsoft• Functioned as technical purchasing approver of all North America Intel server solutions, ensured viable configurations that conform to bank standards and cost controls• Solidified role as Senior Engineer providing peer support, critical issue resolution, business unit project support and estimations• Merged three independent NDS trees into a single 60,000 object tree

• Integrated 17 NT 4.0 domains into eDirectory• Researched and authored Storage Area Network position paper• Provided third level server support for Whole Sale Bank business unit (traders)

• Partnered with IBM to plan and deploy IT infrastructure for two national conferences per year (3000+ attendees)• Planned and built the Monroe Street datacenter location including systems build out, network, power, and cooling • Provided internal support for NT, NetWare, Citrix, Notes, PBX, WAN, and Checkpoint firewall

• Established and maintained Novell Gold Dealership, Merisel, and Gate/Arrow relationships• Senior Consultant for COMMON, A Users Group: conference planning and on location support• Senior Consultant for State Auto Insurance: Novell support for 1000 seats, application repackaging