Director Business Intelligence
Led Business Intelligence global teams of 40-60. Drove process improvements in operational reporting and data acquisition. Product Owner of Data Analytics tools and operational reporting. Created and managed annual BI budget of $6M> Provided guidance, training and stretch assignments that allowed BI team members to increase their engagement, maximize contributions and achieve career goals resulting in 100% retention> Managed large strategic vendor offshore team with an emphasis on year over year efficiency gains> Enhanced operational reporting team structure, automation and service offerings resulting in process improvements, sustainability and an impact of 30% reduction in cost and increased SLA adherence> Redefined the Business Intelligence Center of Excellence (BI CoE) by further engaging business partners and establishing the BI CoE as a true focal point for analytics resulting in greatly increased solutions which allowed the business to derive insights that were not previously available> Initiated a Data Stewardship program to provide consistent business definitions for enterprise data elements which both greatly reduced ambiguity in reporting and provided better management of both content and metadata> Executed Project Owner role for complex data and advanced analytic projects to ensure key stakeholders are aligned, the right resourcing model was used, escalated issues were resolved quickly, high quality delivery and all project requirements were met> Collaborated with enterprise and cross-functional BI teams across multiple office locations to understand current and future analytic requirements and work with tool vendors to drive successful POC’s and BI tool adoptions> Led the operational support of business intelligence tools including planning, installing, monitoring and support functions resulting in 99+ percent availability
