Tom Palmer

Tom Palmer Email and Phone Number

Visiting Professor @ Aston University
United Kingdom
Tom Palmer's Location
Baslow, England, United Kingdom, United Kingdom
Tom Palmer's Contact Details

Tom Palmer personal email

n/a

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About Tom Palmer

I have spent most of my career leading and guiding the services transformation in Rolls-Royce plc, from a traditional “time and materials” position to the leading case study for industrial servitisation that it is today. I led all significant aspects of the development of Services within Rolls-Royce including the digital transformation, the financing of the service assets, the development of the service strategy, the move to a service oriented organisation structure and the move towards a platform business model and placing services at the heart of the Company’s sustainability strategy. As a result I bring a unique combination of capabilities and experience at the highest level of industrial servitisation. The experience I have gained spans from being part of the launch team for two start up JVs, through to leading a multi-billion dollar revenue services business and driving a 50% increase in cash flow. I have been a non executive director of numerous service companies with revenue exceeding $1bn. I have also acted as non-exec director for two successful services software companies.

Tom Palmer's Current Company Details
Aston University

Aston University

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Visiting Professor
United Kingdom
Website:
accenture.com
Employees:
407706
Tom Palmer Work Experience Details
  • Aston University
    Visiting Professor
    Aston University
    United Kingdom
  • Ashford Advisory
    Ceo, Owner
    Ashford Advisory Mar 2024 - Present
    United Kingdom
    Providing business coaching and advisory services in the field of industrial servitisation.
  • Accenture
    Member Of Luminary Program
    Accenture Jan 2024 - Present
    Providing advisory services and business consulting in the field of Servitisation.
  • Aston University
    Visiting Professor
    Aston University Feb 2023 - Present
    Proving advisory and consultancy services to the Advanced Services Group at Aston University - the World’s primary research centre focused exclusively on the adoption of servitization and outcome based business models.
  • Rolls-Royce
    Group Director Of Services Strategy
    Rolls-Royce Jun 2021 - Apr 2022
    Derby, England, United Kingdom
    Designing the strategy to move to an “as a service” business model across Rolls-Royce’s markets.Developing and commercialising core services capabilities as independent digital platform businessesIdentifying and exploiting new “as a service” business initiatives to expand our revenue, customer base and competitive position in each of our target marketsDefining Services as a key contributor to our sustainability strategy
  • Rolls-Royce
    Director Of Services
    Rolls-Royce Jan 2015 - Jun 2021
    Derby
    Responsible for the design and implementation of the Service strategy for our global Civil Aviation business covering development of our service portfolio (including TotalCare), the strategy for our service supply chain and our operational structure to drive responsiveness and service delivery excellence. Accountable for leading all cross-Project transformation initiatives including our globalisation and efficiency agendas
  • Rolls-Royce
    Project Director - Trent 700
    Rolls-Royce Dec 2013 - Jan 2015
    Derby
    Project Director for our largest product in terms of production volume and in-service fleet.Leading Rolls-Royce’s Trent 700 and Trent 500 businesses supplying and servicing engines for the Airbus A330 and A340 aircraft with over 1,500 engines in service and over 50 customers around the world. The Trent 700 is Rolls-Royce’s largest in-service fleet and highest production volume engine. We have achieved on-time delivery for over 36 consecutive months through intense focus on emerging… Show more Project Director for our largest product in terms of production volume and in-service fleet.Leading Rolls-Royce’s Trent 700 and Trent 500 businesses supplying and servicing engines for the Airbus A330 and A340 aircraft with over 1,500 engines in service and over 50 customers around the world. The Trent 700 is Rolls-Royce’s largest in-service fleet and highest production volume engine. We have achieved on-time delivery for over 36 consecutive months through intense focus on emerging issues and rapid response to production issues. This has been achieved while increasing inventory turns by 25% and reducing production lead times by 15%. We have improved “time to get a fix” by 40% by introducing strong program management discipline and short interval control and, by driving customer issues and a culture of customer responsiveness, we improved engine reliability by 25% Show less
  • Rolls-Royce
    Senior Vice President - Information Technology And Transformation
    Rolls-Royce Dec 2008 - Dec 2013
    Derby, United Kingdom
    Defined and implemented our service data strategy including the launch of the Services Data Centre as the single point accountability for the supply and quality of data into Services
  • N3Eos And Three Other Service Companies
    Chairman And Non Exec Director — 2012-2021
    N3Eos And Three Other Service Companies Jan 2012 - Apr 2021
    Chairman of N3EOS, an aircraft engine services company, from 2015-2019during which period we increased revenue from $680m to $1.1bn and profit before tax from $13m to $23m through judicious investment in capacity and cost control. I oversaw succession planning for both the CEO and FD roles to upskill operational and financial capability to achieve this goal.• Non-exec director of 4 aviation services companies with combined annual revenue of $4bn, and with locations in Germany… Show more Chairman of N3EOS, an aircraft engine services company, from 2015-2019during which period we increased revenue from $680m to $1.1bn and profit before tax from $13m to $23m through judicious investment in capacity and cost control. I oversaw succession planning for both the CEO and FD roles to upskill operational and financial capability to achieve this goal.• Non-exec director of 4 aviation services companies with combined annual revenue of $4bn, and with locations in Germany, Singapore, Hong Kong and New Zealand Show less
  • Data Systems & Solutions
    Senior Vice President - Asset Optimisation
    Data Systems & Solutions 2001 - 2007
    Reston, Virginia, Usa
    Led the formation and growth of the Asset Optimisation business of DS&S growing from $6m revenue in 1999 to $30m in 2004 and from a loss making business in the first year to $3.5m profit in 2004. Created the business by merging and reorganizing three former business units into one integrated business with a common vision and strategy and a new organizational model designed to execute the strategy. Exceeded profit target each year despite significant project issues and… Show more Led the formation and growth of the Asset Optimisation business of DS&S growing from $6m revenue in 1999 to $30m in 2004 and from a loss making business in the first year to $3.5m profit in 2004. Created the business by merging and reorganizing three former business units into one integrated business with a common vision and strategy and a new organizational model designed to execute the strategy. Exceeded profit target each year despite significant project issues and management/staff turnover.Released the first version of our predictive product platform bringing together equipment health monitoring, reliability engineering, regulatory compliance and maintenance management in one integrated decision support system. Implemented an original consulting model to enhance the front end of our sales process. This model is specifically designed to identify opportunities to create value from in-service data and pull through our information services. Show less
  • Rolls-Royce
    Commercial Director - Corporate & Regional
    Rolls-Royce Jan 1999 - Dec 2001
    Indianapolis, Indiana Area
    Responsible for developing contracts, managing proposals and all customer negotiations for our Corporate and Regional business based in Indianapolis, with particular focus on the successful launch of the AE3007 engine on the Embrear ERJ145 and the agreement to TotalCare type contracts on the majority of this fleet.
  • Rolls-Royce
    Manager Mergers Acquisition
    Rolls-Royce Jan 1996 - Jan 1999
    Derby, United Kingdom
    Secured several business disposals including the largest for the Rolls-Royce Group at that time at £23m. Managed the sale of industrial business unit for total cash value of £22m. Managed the closure of manufacturing facility in Australia resulting in annual savings of £7m for the Group
  • Rolls-Royce & Partners Finance
    Sales Executive
    Rolls-Royce & Partners Finance 1989 - 1991
    London, United Kingdom
    Closed RRPF’s first aircraft financing deal using tax leveraged lease and asset value guaranteesAdvised/managed a bid for the privatization of an Asian AirlineCompleted the company’s first engine leases with a total value of $15m

Tom Palmer Skills

Program Management Business Process Improvement Change Management Business Transformation It Strategy Integration Business Strategy Management Project Delivery Project Management Process Improvement Project Planning Risk Management Strategy Leadership Systems Engineering Aerospace Operations Management Team Leadership Aviation Business Analysis Contract Negotiation Continuous Improvement Business Development Stakeholder Management

Tom Palmer Education Details

Frequently Asked Questions about Tom Palmer

What company does Tom Palmer work for?

Tom Palmer works for Aston University

What is Tom Palmer's role at the current company?

Tom Palmer's current role is Visiting Professor.

What is Tom Palmer's email address?

Tom Palmer's email address is to****@****yce.com

What is Tom Palmer's direct phone number?

Tom Palmer's direct phone number is +131723*****

What schools did Tom Palmer attend?

Tom Palmer attended Insead, Saïd Business School, University Of Oxford, University Of Leeds.

What skills is Tom Palmer known for?

Tom Palmer has skills like Program Management, Business Process Improvement, Change Management, Business Transformation, It Strategy, Integration, Business Strategy, Management, Project Delivery, Project Management, Process Improvement, Project Planning.

Who are Tom Palmer's colleagues?

Tom Palmer's colleagues are James Morgan Iii, Hildanny Alcoforado, Pmp, Csm, Itil E Mba, Purav Dani, Rajib Ajit, Nagalakshmi Subramanian, Raja Maharshi Amani, Ziyu Ma.

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