Tom Silverberg Email & Phone Number

Bellevue, Wa, Us

Issaquah, Wa, Us

Seattle, Wa, Us

Provide comprehensive support for all technical aspects of Costco.com and Costco.ca (both IBM Websphere and Microsoft based technologies)Leverage VMWare vCenter to administer server hardware configurations for pre-production and production environmentsCollaborate with Enterprise Monitoring to implement significantly improved BizTalk monitoring solution leveraging both SCOM and Dynatrace. Help design dashboards for BizTalk in Dynatrace and SquaredUp.Work closely with BtoC OMS Development team to help drive improvements in all BizTalk applicationsAssist with building BizTalk performance environment and collaborate with appropriate teams to complete data flow between Costco.com web front end and order processing back endWebsphere Application Server AdministrationAssist with service pack deployments to Costco.com and Costco.ca as well as deployments to backend OMS systemWrite extensive technical documentation for Operations troubleshooting

Seattle, Wa, Us

Mumbai, Maharashtra, In

Technical Consultant – Boeing Aerospace• Provide ongoing consultancy services for BizTalk Application Integration team in an effort to modernize IT support processes and procedures at Boeing• Help implement small and large scale improvements that streamline both support and deployment processes• Provide significant input to help restructure and design deployment process per ITIL standards• Provide Tier 3 BizTalk 2010 Enterprise support and deploy BizTalk application enhancements to meet business requirements• System Center Operations Manager 2012 Administrator – Developed and implemented comprehensive BizTalk monitoring solution tuned per Microsoft recommendations• Assist with technical training of new employees and writing technical support documentation

Redmond, Washington, Us

• Provide technical guidance for customer integration solutions from planning stage to production deployment to ensure end-to-end solution exceeds Microsoft Business and Technical Support standards• Key Point of Contact for support and integration solution design for all financial transactions flowing through the ICOE gateway - Work delivered on financial integration project leveraging SWIFT network resulted in Microsoft being praised in financial publication as “ground-breaking”• Extensive experience writing comprehensive technical documentation regarding business solutions, infrastructure topologies, BizTalk environment builds, etc.• Authored and published internal Microsoft white paper regarding BizTalk Server 2009 log shipping and SSO for Disaster Recovery; document has been referenced by multiple teams• SOX Local Controller for Integration - Zero Tier 1 or Tier 2 control failures during the 6 years in this role - Program Manage quarterly audits with global team - Develop and implement improvements to resource permission process - Key point of contact for annual external audits with Deloitte & Touche and Price Waterhouse to ensure SOX requirements are met and reported data is accurate

Redmond, Washington, Us

• Provide Production and Test support for all Microsoft Integration gateway environments which requires thorough knowledge of multiple BizTalk versions, Gentran, Microsoft SQL Server 2005 / 2008 R2, and Microsoft Server 2003 / 2008 R2• Troubleshoot and resolve complex Integration issues focusing on BizTalk Server, SQL Server related issues as well as customer support tickets• Subject Matter Expert on Web Folder Services which requires strong IIS 7.0 knowledge

Redmond, Wa, Us

• Help drive BizTalk Server 2006 volume and break testing for RosettaNet transactions. Create detailed technical documentation and technical support guides for all RosettaNet negative testing• Assist and document positive and negative XML dataflow testing for Columbus project• Personally build test web servers for EDS Webservices, e*BIS, and Enterprise Data to match production standards

Bellevue, Washington, Us

• Personally design DB2 database Unix migration process and worldwide schedule, successfully executed each migration• Team responsible for worldwide maintenance and support for distribution management application and radio frequency barcode scanners• Utilize SQL commands using IBM DB2 Professional to query, update, and maintain application database• Support all aspects of distribution management system including Pick/Pack, FIFO, inventory allocation, and kitting concepts • Responsible for hardware procurement, deployment, testing, and rollout of radio frequency HHP Dolphin 9550 barcode scanning solutions• Develop structure and process improvements within the team and maintained effective communication between Support, Development, and Test• Manage all aspects of inventory-management software support team - Write and conduct bi-yearly employee performance reviews based on daily ticket troubleshooting, progression of projects, and knowledge development - Ensure the success of team projects through effective planning meetings and cross team collaboration - Review support Groupsoft tickets with subordinates to ensure timely resolutions - Report to upper management on team status through weekly meetings and Groupsoft ticket reports

Bellevue, Washington, Us

• Support and troubleshoot all EDI data communications between Expeditors and clients through excellent knowledge of automated FTP communication methods in UNIX • Create EDI data communication scripts in MPE, COBOL, or UNIX bash scripts• Maintain trading partnerships with Global Exchange Services and Descartes Value Added Networks (VAN’s)• Manage team of three subordinates - Provide technical assistance when needed - Monitor Groupsoft ticket tracking software to ensure timely resolution - Write and conduct bi-yearly employee performance reviews based on daily ticket troubleshooting, progression of projects, and knowledge development

Bellevue, Washington, Us

• Responsible for providing EDI support for seventy high profile clients• Communicate with Expeditors global branch offices managing a EDI related issues in conjunction with Expeditors Export, Import, and Customs applications• Troubleshoot EDI formatting and data content issues in EDI standards ansi X12, EDI edifact and XML using Edifecs Specbuilder application• Working knowledge of logistics business procedures and air/ocean vessel lines

Teaching Certification, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Bachelor Of Arts (B.A.), English Language And Literature, General

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program

Certification, French Language And Culture