Tom Mac-Kenzie Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam Area

Utrecht | Zoetermeer | Maastricht | Tilburg | Zwolle | Paramaribo | Antwerpen | Working From Home

☑️As Digital Development Director responsible for leading dynamic growth through new business generation and to ensure the assigned objectives within the defined sales territory. ☑️Working closely with internal and external stakeholders to ensure the optimal go-to-market strategy is executed.☑️Strong focus on Technology, Analytics & Process Excellence - Digital Transformation, Omni-channel Management, Robotic Process & Desktop Automation, Big Data Analytics, Speech- &… Show more ☑️As Digital Development Director responsible for leading dynamic growth through new business generation and to ensure the assigned objectives within the defined sales territory. ☑️Working closely with internal and external stakeholders to ensure the optimal go-to-market strategy is executed.☑️Strong focus on Technology, Analytics & Process Excellence - Digital Transformation, Omni-channel Management, Robotic Process & Desktop Automation, Big Data Analytics, Speech- & Text-Analytics, Digital Assistants, AI and Chatbots.About Teleperformance:For over 40 years, Teleperformance, the global leader in customer experience management, has been connecting customers with the world’s most successful companies. Teleperformance's Digital Integrated Business Services combines human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion for making it happen.Teleperformance offers a global network of talents, competencies, and assets. We can improve your customer experiences by making each interaction simpler, faster, better, safer, more cost-effective.We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.☑️420.000+ interaction experts;☑️Active in 80 Countries;☑️340 Contactcenters;☑️Serving 170+ markets Show less

Amsterdam Area, Netherlands

Amsterdam Area, Netherlands

Within Teleperformance I am responsible for implementing new channels & innovations across multiple projects. Rolling out Instant Messaging solutions such as WhatsApp Business, In-App Messaging & Facebook Messenger as an Effortless Customer Experience is my primary focus. We have a proven track record in e-Commerce, Retail, Telecom, Internet Service Providers, Consumer Electronics & ICT.About Teleperformance:✔ Global Market Leader in Outsourcing of Omnichannel Customer Contact and… Show more Within Teleperformance I am responsible for implementing new channels & innovations across multiple projects. Rolling out Instant Messaging solutions such as WhatsApp Business, In-App Messaging & Facebook Messenger as an Effortless Customer Experience is my primary focus. We have a proven track record in e-Commerce, Retail, Telecom, Internet Service Providers, Consumer Electronics & ICT.About Teleperformance:✔ Global Market Leader in Outsourcing of Omnichannel Customer Contact and Contactcenter Services✔ Active in 76 Countries✔ 223.000 Employees✔ 311 Contactcenters ✔ Annually interacting with over 40% of the world's populationWithin the Teleperformance Group, Teleperformance Benelux has been active since 1993 with offices in Zoetermeer, Amsterdam, Utrecht, Tilburg, Maastricht & Paramaribo-Suriname. With over 3,500 employees, Teleperformance Benelux offers Omnichannel Customer Contact & Contactcenter Services in practically all European languages. Show less

Amsterdam Area, Netherlands

Within Teleperformance I was responsible for managing the Google Partners team with 2 junior managers & 20 employees reporting to me directly. Reaching revenue targets on Ad Sales was my primary focus, with both hunting and farming targets in place. The teams consisted of both Agency Development Managers (Sales) & Account Strategists (SEA Specialists). As a team we have a proven track record in consistently hitting revenue targets as well as achieving a high customer satisfaction within the… Show more Within Teleperformance I was responsible for managing the Google Partners team with 2 junior managers & 20 employees reporting to me directly. Reaching revenue targets on Ad Sales was my primary focus, with both hunting and farming targets in place. The teams consisted of both Agency Development Managers (Sales) & Account Strategists (SEA Specialists). As a team we have a proven track record in consistently hitting revenue targets as well as achieving a high customer satisfaction within the agency landscape.Teleperformance works together with Google AdWords to set up and manage ad campaigns, both to customers and marketing agencies.While Google has many valued partners and resellers of Google AdWords, Teleperformance Benelux is the only organization in the Netherlands working directly on behalf of Google. The teams are trained and supported by Google on-site coaches. Show less

Tilburg

Within Teleperformance I was responsible for managing the Google Account Strategist team. Reaching revenue targets on Ad Sales was my primary focus, with helping our existing customers grow their business as our mission. The team consisted of 10 Account Strategists (SEA Specialists). As a team we have a proven track record in consistently hitting revenue targets as well as achieving a high customer satisfaction within the agency landscape.

Tilburg

Within Teleperformance I was responsible for managing the Google Campaign Specialist team. Reaching revenue targets on Ad Sales was my primary focus, with helping our new customers grow their business as our mission. The team consisted of 18 Campaign Specialists (SEA Specialists). As a team we have a proven track record in consistently hitting revenue targets as well as achieving a high customer satisfaction within the SMB landscape.

Tilburg

Within Teleperformance I was responsible for managing the Google AdWords Sales team. Reaching revenue targets on Ad Sales was my primary focus, with helping our new customers grow their business as our mission. The team consisted of 20 Online Strategists (Sales Reps). As a team we have a proven track record in consistently hitting revenue targets as well as achieving a high customer satisfaction within the SMB landscape.

Tilburg

Within Teleperformance I was responsible for managing the Google Campaign Specialist team. Reaching revenue targets on Ad Sales was my primary focus, with helping our new customers grow their business as our mission. The team consisted of 18 Campaign Specialists (SEA Specialists). As a team we have a proven track record in consistently hitting revenue targets as well as achieving a high customer satisfaction within the SMB landscape.

Tilburg Area, Netherlands

As Google Engage Account Executive, I am responsible for managing relations with Online Marketing Agencies and Search Engine Advertising Agencies.Daily activities include reviewing and optimizing AdWords Campaigns, troubleshooting and providing creative workarounds for any given problem concerning AdWords and/or Analytics.In addition, I am responsible for schooling the less experienced agencies in pitching, pricing, creating, optimizing and selling AdWords, on behalf of Google.

Tilburg Area, Netherlands

While Google has many valued partners and resellers of Google AdWords, Teleperformance Benelux is the only organisation in the Netherlands working directly on behalf of Google to help new advertisers start and optimise their campaigns. We are selected, trained and supported by Google on-site coaches. As Google Adwords Account Executive, I am responsible for acquiring forty new customers a month, managing their accounts, and advising these new advertisers regarding the use of Google… Show more While Google has many valued partners and resellers of Google AdWords, Teleperformance Benelux is the only organisation in the Netherlands working directly on behalf of Google to help new advertisers start and optimise their campaigns. We are selected, trained and supported by Google on-site coaches. As Google Adwords Account Executive, I am responsible for acquiring forty new customers a month, managing their accounts, and advising these new advertisers regarding the use of Google AdWords, on behalf of Google. Show less

Tilburg Area, Netherlands

Tilburg Area, Netherlands

Economics

Foundation Course, Accountancy