Tom Mackowsky Email & Phone Number

Macungie, Pennsylvania

Bensalem, Pennsylvania

Manage and developed employees to create a positive work environment necessary to build a cohesive team. Supervised all customer installations and follow-ups of stairlifts, auto lifts, wheelchair ramps, vertical and incline lifts to achieve customer satisfaction. • Streamline and evaluate test procedures to increase employee productivity and decreased costs• Maintain all processes and procedures are followed as well as coaching and disciplining employees• Scheduled and coordinated projects to control job cost thereby ensuring profitability, timely completion and customer satisfaction• Addresses and troubleshoots any issues that arise during the work day• Communicate job information to proper personnel to allow for effective planning and execution of the project requirements• Maintain warehouse and inventory records as well as logged all incoming and outgoing items by using various Excel spreadsheets and databases daily. • Identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Bensalem Pa

Operations of Vending Machines and Service Repair. Supervised all service functions, Worked closely with customers and field service technicians on a daily bases to ensure all service was meant pertaining to the customer’s needs and request.• Provide leadership, direction and support to all service personnel both in-house and field service • Interact daily with upper management to discuss service issues,quality service and P+L's analyzing all opportunities to cut cost and improve efficiencies• Prepares and places purchase orders for the purchase of goods and services • Supervised dispatching of all incoming service calls throughout the day to field representatives

Supervised the business office operations, warehouse and transportation operations for all Cartage services, Air Cargo and Supply Chain Solutions. Lead a staff of 12 customer service agents and 37 cartage drivers for local shipments and pick-ups. • Responsible for the daily operations of all activities pertaining to incoming and out going freight• Supervise both in-house agents and warehouse drivers to ensure all functions of the operations are meant.• Administer logistics through-out the operation • Accountable for department’s profit and loss (P&L) reviews. Oversaw dispatching of delivery routes and truck assignments, along with scheduling personal and vacation time for drivers. Maintained accurate DOT file activity logs and reviewed for any violations. Kept accurate accident, fuel tax, highway use and truck phone records in order to produce supporting documentation for run-cost effectiveness. • Aggressively measure and improve upon all company related KPI categories• Direct and oversee that all air freight is processed and delivered on time daily to the airport.• Maintained a high level of safety for drivers by organizing and instructing safety meetings, observed drivers during SWM (safe work methods) rides, monitoring random drug/alcohol testing, reviewing annual driving records. Ensuring all legal and mechanical requirements is met for the whole fleet.

Bristol Pa

Broad technical knowledge combined with outstanding leadership ability and creative problem solving skills in both strategic and tactical areas. Proven ability to lead teams of quality professionals to achieve focused results and satisfied customers. • Direct and coordinate daily operations of quality assurance, logistics and service repair • Oversaw Profit and Loss (P&L) responsibility for production, service repair, and quality control• Manage twenty five plus assemblers and technicians to meet daily requirements• Responsible to drive cost savings and improve efficiencies and quality improvements through negotiations with suppliers and continuous improvement activities• Reviews orders for completeness, accuracy and compliance with existing policies and procedures • Evaluate and streamline test procedures to increase employee productivity and decreased costs• Negotiate contracts to service customers and increase revenues• Recruit, develop, and evaluate twenty-two plus service team members• Develops Annual Operating Plan for Production to achieve a profit margin of a minimum of 20% • Evaluates quotes from suppliers and compares quote with the specifications availability of items, lead-time requirements and the required cost • Plan, schedule, and assign project tasks to employees• Provide technical advice to management and technical staff • Selected as a key contributor in revenue forecasting and achievements• Established customer survey to ensure customer satisfaction and employee progress

Cherry Hill Nj

Managed all areas of telecommunications (voice, data) in a high volume service repair center. Effective communicator able to explain complex concepts and ideas to non-technical individuals.• Manage twenty plus employees responsible for final testing of data communication equipment.• Supervised and coordinate activities of shop operations• Plan, assign, and measure results of employee projects • Evaluate and streamline test procedures to increase employee productivity and decreased costs• Oversee the technical support for proto-type products leading to the development of a quality product• Train corporate headquarter employees in the most effective use of specialized electronic equipment• Maintain a positive workplace with focus on moral and safety

Bachelor Of Business Administration (Bba)

Activities and Societies: Intermediate touch Football Business Management and Computer Science

Associate’S Degree, Electronics, 4.0

Activities and Societies: Study of electronics to board level repair. Studied electronics to component and board level repair