Accomplished senior manager who thrives on continuously improving business performance and delighting customers. Proven leader who has increased profits, improved quality, decreased costs, improved efficiencies and improved customer, supplier and employee satisfaction. Responsible for leading quality, customer satisfaction, business and manufacturing process improvement initiatives. A leader who can delegate and will execute actions to achieve business and corporate objectives.Specialties: Quality Management Systems ● Continuous Improvement – Kaizen, DMAIC, 5S, Lean 6-Sigma ● NPI ● Supplier Quality - Selection, Scorecards & Improvement ● ISO9001 ● Problem Solving and Conflict Resolution ● Change Management ● Cross-Functional Communications ● Project Management ● Customer/Employee/Supplier Satisfaction (VOC) ● Turn-Around and Start-Ups ● Working with Customers and Partners ● Collaboration & Influencing ● Training ● Telecom & Gaming Industry ● Innovation ● QA Management
Listed skills include Cross Functional Team Leadership, Six Sigma, Quality Assurance, Process Improvement, and 4 others.