Tom Maher Email & Phone Number

Globalstar, Inc. is a provider of mobile voice and data communications services via satellite. The company offers satellite services to commercial and recreational users in more than 120 countries. Its voice and data products include mobile and fixed satellite telephones, Simplex and duplex satellite data modems and one-way data transmissions between a mobile or fixed device that transmits its location or other telemetry information to a central monitoring station. Goal: Recruited by Globalstar to define and implement a quality strategy and to direct all quality assurance efforts for a new business unit that designs and manufactures industrial and consumer electronic products for satellite communications. Results: • Established a Quality Management System including product quality plans with KPI’s, product quality sample testing plans, non-conforming material control, first article inspection, customer return trend metrics including failure analysis data and corrective actions status and a supplier cosmetics inspection standard. Upgraded new product validation testing and the specification, firmware / software and process document control system. • Led Lean Kaizen quality event that improved RMA process thru 15% reduction in non-value added steps, a 30% reduction in cycle time, full support of all products and better feedback to customers. • Co-developed NPI process. • Assumed responsibility of new product Alpha / Beta test program. • Worked with and visited suppliers to improve part quality, production yield and capacity. Led resolution of many high visibility industrial and consumer product complaints which resulted in multiple instances of customers purchasing additional equipment based on support received.

WMS Gaming engages in the design, manufacture, and distribution of games, video and mechanical reel-spinning gaming machines, and video lottery terminals (VLTs) for the legalized gaming industry worldwide. It also sells replacement parts, conversion kits - including game, hardware, or operating system conversions - and used gaming machines, as well as leasing gaming machines and VLTs. Goal: Improve quality, performance of order to ship process and customer satisfaction in Part Sales, Kit Assembly and Repair. Organization located across 5 US locations. Results: • Improved outgoing quality 41%. • Reduced order to ship process cycle time 70% to industry best in class thru use of Kaizen / Lean / 5S and standardization of processes across all locations. • Handled 15% more orders using same personnel. • Reduced inventory 52%. • Improved KPI metrics to more accurately reflect business performance. Customers responded by allocating a larger portion of their annual conversion budget to WMS. Communications between functions was improved as was employee satisfaction.

Motorola, which separated into Motorola Solutions and Motorola Mobility in 2011, is known around the world for innovation in communications. Products include analog and digital two-way radio, voice and data communications products and systems, mobile computing, wireless infrastructure, RFID solutions, interactive set-top devices, voice and data modems for Cable / DSL and cellular phones. Goal: Improve the performance and supplier relationships of the sourcing organization at the individual business and overall corporate levels through process improvement, surveys and employee training. In addition, work with suppliers to help them reduce their costs and improve quality. Results: • Partnered with Commodity Managers and suppliers to improve supplier scorecard KPI metrics including defect PPM, cost of poor quality (COPQ), delivery and number of receipts between Supplier Corrective Action Reports. • Created / streamlined processes including capability mapping audits, supplier ranking and supplier selection. • Co-Creator and trainer of Commodity Manager Toolkit, which provided all Motorola Sourcing personnel worldwide with a standard set of tools, techniques and processes to maximize sourcing results and component quality in their commodities. • Standardized and digitized the Approved Suppler List (ASL). • Team leader for multiple Supplier Satisfaction Surveys which benchmarked Motorola’s abilities (e.g. technical documentation, commodity manager knowledge) against each supplier’s best in class customers and identified area for improvement. • Led internal and supplier teams to identify and implement over $40M in cost reductions.

Volunteered for 1 year special project to resolve multiple delinquent non-conformances in advance of the ISO 9001 audit at one facility & prepare a new facility for initial ISO certification. Results: • Both facilities received their ISO certifications. • All areas under my responsibility (Commodity Management, Purchasing, Sourcing Quality, Component Technology Engineering and Customer Call Center) passed with zero non-conformances and zero findings.

Goal: Lead and improve quality and performance of B2B call center and repair center. Reduce Motorola and 3rd Party equipment repair cycle time for cellular providers worldwide. Improve customer relationships. Improve communications to domestic and international customers on status of repairs, purchases and improvement programs. Improve employee satisfaction. Results:• Reduced Motorola and 3rd party equipment cycle time by more than 50%. • Fixed customer material tracking system to eliminate lost equipment. • Upgraded equipment and employee training. • Simplified contact system for customers and suppliers to improve timeliness and effectiveness.• Presented product quality and serviceability improvements at customer meetings. • Held Voice of Customer feedback sessions to discuss issues and suggested improvements from customer perspective. Customer feedback was extremely positive. Multiple letters received from corporate customers noting the great turn-around in performance. Employee satisfaction was improved as barriers to effective teamwork and processes were removed.

Goal: Lead Cellular Products Division Quality team, whose responsibilities were Product Reliability, Factory Quality and Component Quality. Lead Division to successful ISO9001 certification.Results:• ISO 9001 certification was achieved. • Changed focus of Component Quality team to work closer with Development and to use Early Supplier Involvement to identify and correct issues at design stage rather than at product launch. • Improved tools used to predict long term product reliability.• Expanded Product Reliability Accelerated Life Testing and Failure Analysis Lab to obtain quicker results for Customer and engineering. • Expanded use of SPC, DOE and factory process audits to improve production quality..