Tom Makepeace Email & Phone Number

Chippenham, Gb

Chippenham, Gb

Bristol, Bath And Avon

As a New Business and Account Manager, I specialise in transforming leads into revenue and achieving defined sales objectives, while nurturing valuable customer relationships, ensuring our clients receive the highest service and satisfaction.Key Responsibilities:- Strategic Sales Development: I excel in formulating and executing sales strategies to drive business expansion. By identifying and pursuing new leads, I contribute to achieving sales targets and creating robust… Show more As a New Business and Account Manager, I specialise in transforming leads into revenue and achieving defined sales objectives, while nurturing valuable customer relationships, ensuring our clients receive the highest service and satisfaction.Key Responsibilities:- Strategic Sales Development: I excel in formulating and executing sales strategies to drive business expansion. By identifying and pursuing new leads, I contribute to achieving sales targets and creating robust business opportunities.- Sales Documentation: I meticulously prepare sales documents, ensuring clarity and professionalism in all client communications.- Quoting and Proposal Development: I am skilled at developing quotes and comprehensive proposals within set timelines, showcasing the value of our solutions to potential clients.- Engaging Presentations: Leveraging my presentation skills, I effectively convey the strengths and benefits of our products and services to clients, leaving a lasting impact.- Proactive Client Engagement: I maintain open lines of communication with clients, keeping them informed about the latest developments and enhancements in our product and service offerings.- Negotiation Mastery: Whether through phone, email, or in-person meetings, I employ effective negotiation strategies to secure and renew deals that benefit both clients and our organisation.- Goal-Oriented Sales: I am dedicated to setting, tracking, and meeting sales goals and targets, ensuring that our revenue growth aligns with our strategic objectives.- Networking and Event Participation: Recognising the importance of expanding our reach, I actively network and attend industry events to uncover new leads and elevate our company's presence.- Collaborative Client Engagement: I work collaboratively with other departments to identify additional opportunities for delivering value to existing clients, thereby nurturing long-term relationships and mutual success. Show less

Wiltshire, England, United Kingdom

In my role as the Wiltshire Operations Manager at PH Sports, I had the privilege of leading, managing, and contributing to the dynamic world of school sport and physical activity. From enhancing client relationships to motivating and guiding a team, my focus was on delivering exceptional customer service, maintaining quality standards, and driving engagement with the PH Sports brand.Key Responsibilities:- Brand Enthusiasm: I am deeply passionate about the PH Sports brand, and this… Show more In my role as the Wiltshire Operations Manager at PH Sports, I had the privilege of leading, managing, and contributing to the dynamic world of school sport and physical activity. From enhancing client relationships to motivating and guiding a team, my focus was on delivering exceptional customer service, maintaining quality standards, and driving engagement with the PH Sports brand.Key Responsibilities:- Brand Enthusiasm: I am deeply passionate about the PH Sports brand, and this passion drove my commitment to engage with more customers, supported by in-house marketing.- Team Management: My role involved managing and scheduling a diverse team of 30 full-time and part-time staff across Wiltshire, ensuring smooth operations.- Senior Leadership: As a part of the Senior Leadership Team, I played a key role in shaping the future of PH Sports, contributing to strategic decisions and long-term objectives.- Client Engagement: Regular client meetings were integral to my role, where I assessed and enhanced our services to maintain high client satisfaction.- Quality Assurance: I maintained a culture of excellence, upholding work quality and staff performance to meet PH Sports' standards.- Team Motivation: I motivated, coached, and mentored team members to help them achieve their goals and excel in their roles.- Performance Management: I supervised team members, provided feedback, and conducted disciplinary actions when necessary to ensure work quality and standards.- Engagement Initiatives: Identifying opportunities to engage more children in physical activity was a primary goal of my role.- Performance Reporting: I reported to the Operations Director on performance, facilitating accountability and progress tracking. Show less

Swindon, England, United Kingdom

In my previous role as the Operations Service Manager at David Lloyd, I had the privilege of overseeing and enhancing operational standards, delivering high-quality member experiences, and maintaining a dynamic, motivated team.Key Responsibilities:- Operational Excellence: I led the charge in ensuring day-to-day standards were consistently maximised through a well-balanced and fully covered Duty Manager rota. My role focused on maintaining and exceeding operational excellence within… Show more In my previous role as the Operations Service Manager at David Lloyd, I had the privilege of overseeing and enhancing operational standards, delivering high-quality member experiences, and maintaining a dynamic, motivated team.Key Responsibilities:- Operational Excellence: I led the charge in ensuring day-to-day standards were consistently maximised through a well-balanced and fully covered Duty Manager rota. My role focused on maintaining and exceeding operational excellence within the club.- Team Leadership: I provided strong leadership to the reception team, fostering team engagement and driving member experiences. Team motivation and engagement were at the core of my approach.- Product and Process Mastery: I was committed to equipping the Reception team with in-depth knowledge of our products, regulations, and administration processes. This knowledge empowered them to provide members with relevant solutions, enhancing the overall member experience.- Proactive Feedback Handling: I ensured that all feedback, whether positive or constructive, was responded to in a timely and professional manner. An essential aspect of maintaining member satisfaction was actively addressing their concerns and suggestions.- Cleaning Standards and Collaboration: I managed the contract cleaning team to deliver exceptional cleaning standards. My approach emphasised a "one team" approach at all times, ensuring that all staff understood and embraced our club's values. Collaborating with partners and contractors, I ensured the safe and consistent delivery of Service Level Agreements and high-quality work within the club.- Member-Centric Focus: As the leader of all things member-facing, I was dedicated to driving our overall experience score and ensuring that members received the best possible experience during their time at the club. Show less

Swindon, England, United Kingdom

Swindon, United Kingdom

Bath, United Kingdom

Bath, United Kingdom

Bristol, United Kingdom

Bachelor Of Science (Bsc), Sport Management, First Class Honours

Education record

Gcse