Proactively service and maintain the digital estate for a large portfolio of clients including Japan Tobacco International (JTI), SNC Lavalin, Sainsbury’s and Vodafone. Managing a mix of corporate and investor relations websites across both Sitecore and Drupal platforms to ensure best practice is adhered to.Managing small to medium projects with on-time delivery, in budget and to an exceptional quality.Effectively liaising with internal departments including Strategy, Projects, Design, Video and Webcasting, in both London and India, to ensure work is completed to the exact client requirements. Managing live client events such as high profile results days, undertaking the planning, scoping and execution of updates to the website as well as managing communications between the client and internal teams. Other responsibilities include: client training on content management systems, monthly maintenance monitoring and reporting, developing knowledge of the IR industry, and keeping abreast of digital developments and clients’ business areas.

Responsible for the day to day retention and development of a designated portfolio of accounts. Acting as the link between client and agency. Planning, organising and monitoring projects. Accountable for the profitability of accounts.Key responsibilities include:• Pro-actively managing a portfolio of accounts• Building client relationships at a strategic and operational level through client contact• Actively seeking out opportunities to develop incremental business with clients• Verbal and written briefing of client requirements back to the agency team• Working closely with Digital Producer to project manage work, liaising with the creative and development teams• Management of client and project budgets• Project evaluation• Overseeing the quality of service delivery in terms of efficiency and client satisfaction• Participation in creative brainstorms• Research• Assistance with business development and pitch preparation as required• Owning and managing profitability and performance in line with agreed financial targets

To ensure that ITV achieves maximum revenue opportunities within airtime allowances and to schedule accordingly, working with the Airtime Management Department and the Sales Departments within the company. The role is also responsible for the correct transmission of advertising Copy as specified by our advertising clients and to ensure that copy is compliant. Key responsibilities:Complying and sequencing content of commercial breaks – ensuring commercials are appropriately scheduled within programme content, and to the satisfaction of clients. Advertising Copy Scheduling, working with external creative agencies to schedule their produced commercials to the booked spots within advertising campaigns. Copy distribution to the Transmission provider, ensuring that all Copy scheduled for transmission is available at the broadcaster centre. Liaise with creative agencies and airtime sales personnel to ensure timely receipt of copy that is scheduled and ensure campaigns go to air. Ensure that all good practice is applied in accordance to current Codes and Regulations together with company working principles. To liaise with external companies in order to regulate Copy and the adherence to codes and rules. Action any amendments to the schedules working with sales personnel, presentation and transmission to maintain revenues. Schedule commercial breaks to maximise revenue and to OFCOM compliance. Working to deadlines to ensure good business flow.

• Responsible for account management of television airtime to multi million pound advertisers via media buying agencies across ITV’s family of channels.• Regular negotiation of late monies with agencies and subsequent liaising with all sales departments to ensure bookings are correct.• Lead, supervise and develop directly a team of people by listening to, identifying and understanding their needs in order to support and coach appropriately to achieve maximum goals.• Liaising with Account Team to ensure Client deals are managed appropriately.• Establishing and maintaining a good, professional working relationship with Clients both on the telephone and face to face.• Manage Client relationships through sensitive conflict resolution and offer a creative approach to problem solving.• Manage operational activities within the business, ensuring all company and industry procedures/regulations are adhered to and targets are achieved.• Excellent product knowledge - keeping abreast of existing and future programme scheduling across ITV’s family of channels and communicating this with interest and enthusiasm to both staff and Clients alike.• Understanding and reacting effectively to the demands of the T.V viewing audience and managing the portfolio accordingly to gain maximum efficiency whilst still meeting the Client’s expectations.• Working to tight deadlines to ensure transmission reels are filled, closed and sent the Broadcaster on time.• Continuously seeking to improve and develop all aspects of the business - consistently using resourcefulness skills to improve working practices and efficiency levels.

• Planning, booking and maximisation of television airtime.• Building and maintaining close working relationships with Clients.• Generation of extra revenue through effective negotiation.• Monitoring campaign and deal delivery.