As H&W's Operations Director and a shareholder in the company, I oversee the management of over 400 external partnership cleaning contracts whilst developing a growth strategy for business, quality and customer satisfaction.My main duties include: * Managing the day-to-day operations of the company * Ensuring that the highest standards of cleanliness are delivered consistently * Planning and controlling growth and change * Managing quality and continual… Show more As H&W's Operations Director and a shareholder in the company, I oversee the management of over 400 external partnership cleaning contracts whilst developing a growth strategy for business, quality and customer satisfaction.My main duties include: * Managing the day-to-day operations of the company * Ensuring that the highest standards of cleanliness are delivered consistently * Planning and controlling growth and change * Managing quality and continual improvement throughout the business * Maintaining high levels of customer satisfactionI am very passionate about my role within the company and am fortunate enough to love what I do. Show less

My initial role within Heath and Wiltshire Ltd was as Contracts Manager for the London area.My main responsibilities included overseeing the London-based cleaning contracts and ensuring that the very highest standards were delivered to our customers.This role taught me a great deal about how to deliver high standards on a consistent basis.It also allowed me to gain a valuable insight into the day-to-day challenges of running a successful cleaning contract. This… Show more My initial role within Heath and Wiltshire Ltd was as Contracts Manager for the London area.My main responsibilities included overseeing the London-based cleaning contracts and ensuring that the very highest standards were delivered to our customers.This role taught me a great deal about how to deliver high standards on a consistent basis.It also allowed me to gain a valuable insight into the day-to-day challenges of running a successful cleaning contract. This is experience that I now use on a daily basis in my role as Operations Manager. Show less

In my role as Hotel Manager at Cedar Hotel, I was responsible for overseeing the day-to-day operations of the hotel.This included planning and organising accommodation, promoting and marketing the business, managing budgets and financial plans, training and recruiting staff, ensuring compliance with health and safety laws and much, much more.Probably the most important part of the role was to deal with our guests and ensure that their expectations were met and… Show more In my role as Hotel Manager at Cedar Hotel, I was responsible for overseeing the day-to-day operations of the hotel.This included planning and organising accommodation, promoting and marketing the business, managing budgets and financial plans, training and recruiting staff, ensuring compliance with health and safety laws and much, much more.Probably the most important part of the role was to deal with our guests and ensure that their expectations were met and exceeded.This is the role that first allowed me to implement my principles of excellent customer service. Show less