-Manage a team of Customer Success Managers (CSMs) supporting the US Public Sector (Federal, DoD, SLED, Healthcare) customers -Ensure CSM's are accountable for customer adoption, QBR's, understanding of customer's business objectives and priorities, and tracking customer progress (to include risks to renewals and blockers to adoption) -Work cross-functionally with RSM's, SE's, Support, TAM's, Professional Services to help drive customer adoption and establish an enduring relationship with customers -Key focus on positively impacting customers journey, maximizing the ROI, operationalizing Zero Trust capabilities, and migrating customers to a transformed state-Experience with Salesforce, analysis of macro-level data via pivot tables and other analytics--to inform account forecasting, planning, and risk management-Strong grasp of zero-trust design tenants and architecture (e.g., ZTNA, CASB, SWG, Proxy Architecture, Policy Enforcement, Access Control, Threat Prevention, etc), and attained multiple Zscaler certifications (ZIA, ZPA, ZDX)

-Organizational builder of Customer Success to include recruiting and retainment, functional integration, stakeholder engagement, and operationalizing SaaS models.-Design and implement strategic Go-To-Market campaigns that increase SaaS adoption and expansion and deliver operational/ROI benefits to stakeholders.•Create and utilize IT strategy maps, heat maps, and customer journey map to model macro-level environments, dependencies, and set forth strategic priorities--to drive customer and business success.-Support forecasting, tracking, and planning SaaS metrics (i.e., ARR, ATR) to ensure on-time renewals and implementation of risk reduction and mitigation strategies.-Lead IT Cloud readiness assessments to baseline and optimize customer operational, training & education, and cost environment--based on architecture standardization, financial modeling, and best practices.-Conduct customer sentiment modeling, analysis, and scoring through call to action playbooks to reduce risk and improve customer satisfaction.-Utilize Salesforce, NetSuite, Gainsight, Tableau, and Jira to inform account forecasting, planning, and customer requirements.-Experience working with cross-functional teams: Sales, Systems Engineers, Professional Services, Product Engineering, Support, Business Analysts, and Marketing.-Architecture: Distributed Design, DOD Architecture Framework (DODAF), Reference Design -Nutanix: Acropolis Operating System, Storage, Networking, Health Monitoring, Automation -Service Management: IT Infrastructure Library (ITIL), Technology Business Management (TBM)-Project & Cost Management: MS Project, Computer Associates Clarity, Trello, Services Cost Analysis (Resources, Margin, Costs, Revenue) -IT Strategic Planning: Delphi Method, SWOT, Strategy Maps, Product Heat Maps, Customer Journey Maps, Porter Five Forces

-Expertise in working with senior leaders to identify, develop, and operationalize digital transformation strategies into actionable (and measurable) strategic campaign plans. -Led systems architect supporting design and development of next-generation multi-enclave private cloud platform; consisting of a virtualized data center, software-defined networking, cloud access gateways, VPN, VDI, virtualized firewall appliances, and collaboration services. -Facilitated technical exchange meetings with global stakeholders to document operational requirements, architecture design, global service delivery roadmap, and deployment models.-Co-authored Software-Defined Networking (SDN) Strategic Planning Guidance that communicates goals and objectives for SDN adoption. -Supported configuration, testing, and fielding of next-generation US Coalition information sharing capability, based on hyper-converged Nutanix platform.

Led technical delivery of consulting engagements with a variety of Public Sector clients. Engaged senior leaders in transformational planning through the creation of strategies, roadmaps, and enterprise architecture. Applied Cisco consulting best practices framework across multiple customer accounts to improve organizational IT maturity (IT Portfolio Planning, Enterprise Architecture, Asset Management).Key Technical Domains:- Army Transport and Networks - Unified Communications - Cloud Infrastructure - Wireless Communications - IT Strategy and Planning - Enterprise Architecture (Frameworks, Processes, Governance, Value) - Systems Engineering (Design, Integration, Decision Analysis)

Senior Systems Engineer in support of multiple DoD customers focused technical analysis, design, and development of tactical communications infrastructure. Continuous focus on improving and optimizing C4ISR capabilities. Key Roles:- Communications Engineer in support of the US Army Signal Center - Accelerated Capabilities Division & Battle Lab - Ft. Gordon GA (2009-2011)- Technical Architect in support of the Army CIO/G6 Architecture Integration Center (AAIC) - Crystal City, VA (2006-2009)- Systems Engineer in support of the Air Force SAF/CIO A6 - Rosslyn, VA (2004-2006)- Software Engineer in support of the Single Integrated Air Picture (SIAP) System Engineering Task Force (SE TF) - Arlington, VA (2003-2004).

Led technical pre-sales engagements across the Public Sector health care vertical. Demonstrated extract, transform and loading (ETL) and on-line analytical processing (OLAP) platform decision support capabilities in support of Unisys claims processing platform. Implemented service oriented architecture (SOA) using Microsoft IIS, JAVA Apache Tomcat, web services, publish/subscribe services, and integrated into data warehouse platform. Developed expertise with ESRI ArcIMS to support geographic analysis and visualization of information stored in data warehouses. Provided demonstrations to support customer engagement opportunities.

Lead data warehouse engineer supporting development of data warehouse platforms for the Defense Information Systems Agency (DISA). Facilitated requirements solicitation, relational database design, extraction and transformation load plans, and development of canned and ad-hoc analytical reports.