Responsible for Medtronic customer data with respect to systems that curate, master and produce data for business consumption

Responsible for leading global Customer Master strategy inclusive of technology and governance of core Customer Master data

 Automation and streamlining of order-to-cash operations and processes, involving:Architectural/ERP Design | Master Data Design/Processes | Supply Chain | Pricing | Customer Service/Finance | People & Team Leader | Vendor Business Management Partnering with healthcare industry major players:SAP | Global Healthcare Exchange | HCA | OpenText (GXS, RightFax) | Esker | Prodigo | McKesson Multi-eCommerce channel (omni-channel) strategy and Program Management:EDI | Mobile | Digital/Web | Optical Character Recognition (image automation) | Phone | Fax | Email Multiple project life cycle management with ongoing stakeholder communications:Building Business Case | Vendor Selection | Contract/SOW Negotiation | Design | IntegrationTesting | Training & Documentation | Change Management | Implementation | Support Selected Accomplishments Global fax & email automation projects • 550,000 annual automated purchase orders, 5-year plan yielding 1.9M in labor savings/year compared to manual (Customer Service) order entry (soft savings)  EDI enhancements projects and awareness leading to increase in automation and customer experience• Increase of 876,000 EDI PO’s over 5 years Customer Service patient accessory ordering process• 1500/month “touchless” (100% automated) eCommerce transactions shipping to patients

Responsible for IT and business processes for the creation and editing of customer and sales rep master data records for the America’s (Western hemisphere)•Build processes for best practice master data management •Act as team liaison for Customer Service business processes and SAP knowledge•Gather BU requirements (scope documents, goals, scenarios and functional design specs) for preparation of Customer Master integrated web site.

Responsible for Minneapolis Customer Service operational excellence in people, IT and business processes •Assist in design in SAP change request documents. •Train and coach Customer Service employees; SAP and all channels•Subject Matter Expert for; SAP and all channels•Solutions expert; chosen to represent stakeholders in multiple Lean Sigma Kaizens •Process improvement creator of several customer and sales rep strategy initiatives•Partner with Medtronic IT and IBM to Identify/solve client eCommerce technical issues within SAP •Facilitate Quarter End bulk deal revenue processing •Write work instructions (SOP’s) for Customer Service and Sales Reps for: SAP and all channels•Track and trend Customer Service and system performance

Responsible for processing revenue on all order channels: fax, phone, PFI, MMX, GHX, EDI and fielding customer and sales rep questions•Problem Solving: collaborated with eComm IT, MMX and mSTAR software integration, and various lean Sigma teams to streamline system issues and Customer Service processes.•Member of MMX mobility application development and testing team.•Subject Matter Expert for PFI, MMX, GHX and EDI eCommerce order channels.•Trained and Mentored coworkers on electronic order processing and CRD’s (EDI/GHX/MMX/mSTAR) order channels.

•Responsible for ordering/managing inventory and small bookkeeping•Managed and outlined duties for multiple sales associates•Planned and configured store layout for merchandise•Coordinated with corporate sales and vendors•Provided customer service•Full knowledge of hardware, plumbing, electrical, mechanical, paint, construction

Responsible for ensuring the correct filing of bankruptcies, as well as providing support with family law, real estate and general civil lawsuits •Assisted in the preparation of: Bankruptcies, Family law disputes, Real estate, civil suits•Knowledge of tax codes and state laws•Consulted with clients and gathered sensitive data and documented personal legal issues