-Successfully Pioneered financial system conversion for billing-Sort and identify abnormal readings and contact client-Assist customers and process corrections with irregularities in utility adjustments-Come to a resolution with customers on an account to account basis-Resolve any conflicts with customers pertaining to their bill-Organize and distribute proper paper work to customers implementing or discontinuing service-Daily correspondence between customers and management-Sort and file all daily Utility Billing reports and work sheets-Upload daily electric and water readings to Edmunds before sorting and calculating each for billing-Maintain and update Revenue Report spread sheets-Handle large power accounts such as Sony, Hertz, and BMW-Manually calculate Turbine-Disc water meters-Update and perform daily cycle maintenance

-Addressed customers concerns and needs both on the telephone and in person to reach a favorable resolution-Learned and presented destination information to all cliental in a timely manner-Reconciliation of daily credit card and ticketing reports-Reported daily banking to area accountant-Created Excel spread sheets for all daily reports-Successfully developed Facebook and Twitter pages for this location to explore new ways of reaching our customers-Traveled to several vacation destinations to become more familiar with my product-Completed courses to become an expert in different destinations/resorts-Created a trusting relationship with my clients by staying in contact throughout the entire process including a “welcome home” correspondence when they returned-Organized and decorated displays at this branch to support and market our product (ex. Disney, Caribbean, Hawaii sales)- Traveled to conventions to market our branch and drive more customers to our location to boost our walk-in ratio

-Licensed all animals, Issued parking permits and raffle applications-Promptly handled all incoming and outgoing correspondence-Assisted Borough Clerk in running a special election and school election-Prepared traffic duty police vouchers/billing-Distributed and managed Financial Disbursement forms-Organized disposition of files to the Division of Archives and Records Management-Input/logged utility bills using Governmental Account System-Processed and posted daily tax payments of town residents using Edmunds-Addressed questions regarding utility payments and bills-Mailed and filed daily utility payments-Maintained Excel spread sheet for daily cash receipts-Filed and maintained all reconciled statements and reports