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Seasoned sales and operations leader with experience in leading large organizations, driving process improvements, maximizing productivity, and exceeding goals in competitive industries. Proven track record as a top revenue producer, margin generator, and cost reducer.Skills: Process Improvements ● Performance Metrics ● Project Management ● Program Management ● Organizational Streamlining ● Revenue Generation ● Sales Cycle Management ● Executive Presentations ● Call Center Operations ● International Business ● P&L Acumen ● Start-Up Operations ● Relationship Building
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Chief Executive OfficerOrgchart, Llc Nov 2021 - PresentNovato, California, Us -
Executive MemberPavilion Aug 2019 - PresentNew York, Ny, Us -
Vp Of Global SalesChatlingual May 2017 - Nov 2021Denver, Colorado, Us -
Director Of Business Operations And StrategyXero Oct 2016 - May 2017Te Aro, Wellington, Nz -
Svp Of Sales, Support, And Business DevelopmentPipedrive Aug 2015 - Sep 2016New York, New York, Us -
Head Of Sales - Demandforce DenverIntuit Oct 2014 - Aug 2015Mountain View, California, UsSelected to lead the launch of the first sales division outside of the original San Francisco office. Revamped sales model, hiring profiles, organizational structure, training, and compensation plan. Have delivered over 40% cost reduction in total expenses.o Hired a team of 20 sales professionals and launched new site in five weekso Delivered initial ramp performance at 150%-800% of cohort ramp KPIso 106% plan/81% budget in second, on track for 120% to plan/90% to budget for current quartero Selected to Best Places to Work in Denver -
Sr Manager, Global Sales Operations & StrategyIntuit Aug 2013 - Oct 2014Mountain View, California, UsCoordinated all aspects of Sales Operations requirements for the US Small Business Sales group including, L&D, Comp, SFDC and tools, Business Intelligence, & Headcount Planning. Headed identification, prioritization, and execution of strategic initiatives of the sales org. Created a high value customer strategy in order to attract, retain, and develop high value customer for our Small Business group.
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Director Sales Operations - North America Consumer OnlineDell Jun 2000 - Mar 2013Round Rock, Texas, UsDirectly supported all operations functions for the VP of North America Online Sales and Marketing and direct team. Coordinated with numerous global operations teams to drive DSI levels, minimize end of quarter backlog, NPS, cost of dissatisfaction, returns, and manage supply chain excursion. Ensured operations readiness and support for all merchandizing needs, promotions, and seasonal demand spikes to avoid any lost revenue and margin generation. -
Director - Sales Operations/Strategic ProjectsDell Nov 2010 - Aug 2012Round Rock, Texas, UsSelected to drive executive project commissioned by the President of Global Consumer Sales to test and launch retail store-in-store [SIS] partnerships with two major retailers. Partnered with a design agency to conceptualize both small SIS displays and a 5,000 sq.ft. Dell showcase and launched three pilot locations. Analyzed market data from both Dell and proposed retail partners to build model P&Ls with a three-year outlook. Also led a global, cross-functional team, to reorganize ten global call centers across consumer and small business sales. Facilitated changes in organizational structure, compensation, call routing, sales process, agent roles and responsibilities, as well as new IT deployments to enhance revenue and margin generation, as well as customer experience
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Sr Merchandising Manager - Global Consumer MarketingDell Sep 2009 - Oct 2010Round Rock, Texas, UsIdentified by executive team to serve on the strategic core team responsible for developing and delivering finished goods inventory for the first time in company history. Exceeded sell-through targets and mix assumptions as the global sales lead.
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Senior Strategic Project Manager - Latin America Consumer SalesDell Oct 2007 - Sep 2009Round Rock, Texas, UsServed as the Chief of Staff/EA for the GM of Latin America Consumer Sales. Led all staff meetings, business reviews, bottom-up forecasting, business management systems, and strategic projects. Responsible for the operations integration of Latin America into a broader Americas organization. Responsible for coordinating six strategic workstreams to close top-down to bottom-up gaps and deliver an additional $32M in operating income in FY ‘10
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Strategic Project Manager - Us Consumer SalesDell Nov 2006 - Oct 2007Round Rock, Texas, UsTasked with reducing attrition across seven call centers with over 3,000 employees. Identified key drivers, operational and cultural issues, initiated five critical worksteams to impact. Led a cross-functional team across all sites to launch changes in less than a year. Work resulted in a reduction of attrition from 108% exit in 2006 to a 41% exit in 2007 – far exceeding industry averages. Also served as the sales lead for the project team launching Dell’s first Dell branded inline retail store. Responsible for developing the sales motion, team structure, roles and responsibilities, hiring and staffing, and training, as well as running the pilot store. Completed all work with less than a four month lead time from the opening of the first store in Dallas, TX
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Assistant Site DirectorDell Dec 2005 - May 2006Round Rock, Texas, UsRan all operational and strategic planning functions for a 300+ seat sales center. Responsible for talent acquisition, call center operations team, process improvements, facilities, project managers, and training department. Served as the national lead for Close Rate across all Dell sites for the US [seven locations and over 3,000 sales agents]
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Regional Sales ManagerDell Aug 2003 - Jan 2006Round Rock, Texas, UsSales leader for a large sales team of 11 managers and over 220 agents. Responsible for various site operational and sales functions including compensation, headcount planning, talent acquisition, and call center operations. National program lead for driving Dell’s financial services offerings and penetration rates. Consistently ranked in the top 15% of RSMs nationally and produced over $150M in revenue annually.
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National Program ManagerDell Mar 2002 - Aug 2003Round Rock, Texas, Us
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Sales ManagerDell Oct 2001 - Mar 2002Round Rock, Texas, Us
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Senior Sales RepresentativeDell Jun 2000 - Sep 2001Round Rock, Texas, Us
Tom Mccarty Skills
Tom Mccarty Education Details
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Baylor UniversityManagement -
Baylor University - Hankamer School Of BusinessGeneral
Frequently Asked Questions about Tom Mccarty
What company does Tom Mccarty work for?
Tom Mccarty works for Orgchart, Llc
What is Tom Mccarty's role at the current company?
Tom Mccarty's current role is CEO.
What is Tom Mccarty's email address?
Tom Mccarty's email address is to****@****ero.com
What is Tom Mccarty's direct phone number?
Tom Mccarty's direct phone number is +125431*****
What schools did Tom Mccarty attend?
Tom Mccarty attended Baylor University, Baylor University - Hankamer School Of Business.
What skills is Tom Mccarty known for?
Tom Mccarty has skills like Cross Functional Team Leadership, Sales Operations, Leadership, Management, Sales Process, Sales Management, Strategy, Process Improvement, Salesforce.com, Business Process Improvement, Solution Selling, Direct Sales.
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