Tom Mcclellan Email & Phone Number

Portland, Or, Us

Portland, Or, Us

Vancouver, Washington, Us

Austin, Tx, Us

- Delivered high-touch onboardings for large clients. Project managed all phases of client lifecycle through launch, renewal, expansion, and consistent training.- Tracked and analyzed client usage and outcomes, resulting in increased customer retention and usage rates.- Collaborated with internal teams to ensure client needs were being met and provided feedback for product improvements.

Herndon, Virginia, Us

- Conducted regular check-ins with clients to provide updates and gather feedback. - Resolved or escalated client needs to internal leadership.- Developed and maintained relationships with key stakeholders at client districts, including superintendents, principals, and other executive leaders.

Mountain View, Ca, Us

- Led simplification of our subscription model, resulting in a reduction in ordering errors and a smoother sales process for our AMs.- Supported over 8 figures in annual sales from all stages of the pipeline, with a focus in adoption and renewal. - Lead team meetings to review KPIs across sales, fulfillment, implementation and service. - Managed the transition from in-person to fully remote implementations in the midst of the COVID distance learning shift. Equipped internal and end users to manage their needs remotely.

Mountain View, Ca, Us

Built trusting relationships with large revenue customer portfolio to advance adoption, orientation, implementation, and retention. Ensured that district stakeholders were shown their path to success on our platform.- Managed adoptions for hundreds of school districts, leading to more than 100% growth in customer license usage.- Oversaw third party vendor integrations to build custom solutions.- Built and hosted webinars to onboard and educate users and admins.

Mountain View, Ca, Us

Worked directly with school districts large and small to ensure successful adoption and continued use of our platform.- Resolved customer issues via phone/email/webinar formats.- Worked with our outsourced support teams to ensure consistent customer experience.- Supported the sales team by enabling and problem solving for potential customers during demo and pre-sales stages.- Partnered with devs to Q/A features and submit customer feature requests.