Tom Mccool Email & Phone Number

Orlando, Florida Area

Travel, Financial, & Telecommunication sectors.

Orlando, Florida Area

Orlando, Florida Area

JetBlue is a low cost carrier headquartered in New York serving holiday destination spots on the east and west coasts of the USA with expanded service to the Caribbean and South AmericaDirector – IT OperationsManaged department of 60+ with a budget of over $66M.Responsible for the operational stability and reliability of the JetBlue's IT Infrastructure including:IT Data Center and Application SupportIT Network and Telephony EngineeringIT Security PracticesAirport Infrastructure enhancementsVerizon / Terremark business partnershipImplemented training with focus on process and procedures to improve organizations maturity level in the running of a critical infrastructure with a business partner. This included establishing monitoring tools, ITIL and Kanban (Agile Management) methods to improve efficiency and execution and allowing for cost avoidance by focusing on only critical investments. Resurrected the stalled Payment Card Industry Compliance Program -providing the needed structure and governance to ensure progress and prevent excessive fines. This was a complex multi-million dollar initiative requiring fundamental improvements across of all of IT to implement.

Manassas, Virginia Area

SWIFT (Society for Worldwide Interbank Financial Telcom) is a Belgium company that supplies a secure network with financial messaging services to support the world's international monetary exchanges.Director – Technology Management and AssuranceSenior Manager – Software SystemsManaged international department of 170+ with a budget of over $70MResponsible for:Network Engineering for the core financial network including the successful introduction of a secure offering to reduce customer access costs by 50% while increasing flexibility and brand loyalty in providing access in remote geographical locations. Technology governance to control and manage technology and vendor risks to ensure consistency of technology footprint and risks across portfolio reducing costs in duplication of technologies. Qualification of key financial messaging and customer facing applications using risk based testing approaches to improve target coverage and reduce associated portfolio and system residual risks allowing reduced costs/time of 15%.Vendor and contract management of key technologies to ensure cost and vendor risk management to ensure continuity while providing for lower licensing fees.Successful development and deployment of a new global distributed and secure financial messaging system for SWIFT's 8000 major customers to allow for expanded offerings and growth of their next generation of products and services. Introduction of an innovative hardware security technology to protect and secure critical elements of the messaging traffic to further differentiate core offerings from competitors. Contributions leading to CIO being honored as CIO 100 in 2005.Overall, implemented improvements and practices across department to improve maturity of development practices and manage the associated risks of the included technologies and vendors using LEAN and Six-Sigma. This ultimately lead to a reduction of 23% of the costs across the department.

Pontiac, Virginia Area

Ameritech is the former holding company for the following regional Bell companies: Michigan Bell, Wisconsin Bell, Ohio Bell, Indiana Bell and Illinois Bell and was acquired by SBC/AT&TSenior Director – Enterprise TechnologiesSenior Director – Solution IntegrationDirector – DevelopmentChief ArchitectLead TechnologistManaged teams of 145+ with a budget of $17MResponsible for:All phases of information technology for call centers including the design, engineering, development, integration, quality assurance and application management for the portfolio of COTS and internally developed solutions.Introduction of packaged ''reusable services' for the legacy ordering, billing and network support systems for the reduction of development costs and time to market. The engineering, development and and integration of COTS components for Ameritech's first internally developed distributed call platform which set the stage for years of improved call center efficiency initiatives.