Thomas Mcevoy, Email & Phone Number

Myrtle Beach, South Carolina

North Myrtle Beach, Sc

Hillsborough, North Carolina

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Managed overall cost of goods sold in IBM's Hardware Division. Led the annual budget process and developed annual and quarterly stretch targets . Developed and ran the management system which integrated the product and functional cost team members and which identified the action plans required to achieve the targets.• Attained the cost budget and delivered year to year cost reductions five consecutive years• Automated regular reporting in standardized easy to understand formats which resulted in a 50% reduction in meeting time, enabling more time spent working cost reduction actions.

Raleigh-Durham, North Carolina Area

Managed IBM's Business Partner Warranty Program which enabled authorized resellers to perform warranty service on selected IBM products. Program had over 2,000 business partners worldwide. Developed program requirements needed to deliver excellent service on complicated product set. Established multiple communication channels to enhance partner support and program growth• Managed the transition from a shared IT infrastructure to a new dedicated one with reduced complexity and cost, saving $2M annually• Redesigned the partner training requirements, improving access through training road shows and increased use of web based learning, also reducing cost..• Saved $500k in warranty cost through a 10% growth of the partner program• Established a Service Advisory Council of top partners to facilitate feedback

Raleigh-Durham, North Carolina Area

Managed the worldwide warranty cost budget for IBM's System x server brand by being the leader and focal point in a cross functional team, including key players from development, manufacturing, service, marketing, sales, and finance.• Saved $2M by developing a repeatable process with procurement for collecting and analyzing failure data which resulted in increased supplier recoveries• Increased customer satisfaction and reduced cost by identifying customers that would be better serviced by channel partners than the direct service force

Brisbane, Australia

Managed the warranty service operations for the Asia Pacific(AP) region. Negotiated terms and reimbursement rates with service providers. Directed the five geographic regions within AP. Consolidated KPI measurement summaries to worldwide product teams for appropriate action.• Negotiated hard bundled service options and negotiated prices with sales teams, increasing sales 10% and reducing warranty cost 15%• Established and led a logistics task force which implemented actions saving $5M • Implemented a comprehensive cross function and cross geo management system for tracking results, identifying problem areas, and driving corrective actions. Resulted in exceeding the $130M cost budget all three years.

Bachelor’S Degree, Business Administration And Management, General

Master’S Degree, Business Administration And Management, General