Tom Mcfarland

Tom Mcfarland Email and Phone Number

SVP, Global Customer Success Shared Services @ LHH
Southbury, CT, US
Tom Mcfarland's Location
Southbury, Connecticut, United States, United States
Tom Mcfarland's Contact Details

Tom Mcfarland personal email

n/a

Tom Mcfarland phone numbers

About Tom Mcfarland

I am a visionary leader who is passionate about solving organizational challenges by transforming workflows, changing behaviors and applying technology purposefully. As a strategic leader, I have a relentless focus on driving sales by eliminating barriers.I have a proven ability to stand-up functional organizations, consistently drive deliverables, deploy empowered teams capable of navigating through ambiguity and achieve measurable outcomes. I collaborate consistently, building strategic relationships across all functions and engaging key stakeholders.

Tom Mcfarland's Current Company Details
LHH

Lhh

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SVP, Global Customer Success Shared Services
Southbury, CT, US
Tom Mcfarland Work Experience Details
  • Lhh
    Svp, Global Customer Success Shared Services
    Lhh
    Southbury, Ct, Us
  • Lhh
    Svp, Global Customer Success Shared Services
    Lhh 2019 - Present
    New York City Metropolitan Area
    Established Global team of 35+ professionals across 4 continents to provide unyielding focus on sales enablement - allowing sellers to sell. Eliminated ineffective, time consuming and complicated processes, centralizing global sales operations and employing technology to solve long-standing issues.Digital Customer Experience | Go to Market Strategy• Spearheaded investment to implement Salesforce.com Experience Cloud technology to replace existing home-grown customer portal.• Scalable platform to build the next generation of customer facing applications, this system is estimated to generate 20% in new opportunities translating into $45M top-line growth.Process Improvement | Reengineering• Eliminated time wasting practices by driving application of Salesforce.com cases ticketing system enabling Sellers to request any type of sales support at click of button.• Introduced UI Path Robotic Process Automation to replace manual data entry process that has saved more than $.8M to date.• Innovated global contracting process by creating Global Pricing Team – providing competitive cross-border pricing support to more than 600 deals yearly and eliminating non-compliant proposals.• Hired external partner to utilize extensive database and technology replacing manual effort to obtain candidate landing data, an essential ROI metric resulting in lower costs and 15% higher success rate.
  • Lhh
    Corporate Director, Svp - Global Project Services And Global Pricing
    Lhh 2012 - 2018
    New York City Metropolitan Area
    Led global worldwide account and project management organization responsible for LHH’s largest, most strategic global accounts. 30+ reports in US and Europe managing more than $150M (40%) of Firm revenue. Operating budget of $4.35M. • Directed the transformation of GPS team becoming Customer Success managing 7K+ accounts.• Managed profitable global fee creation, modeling of customized consulting projects and contracting for all cross-border accounts and participated in all $500K+ deals and client presentations.
  • Lhh
    Vice President - Strategic Global Account Management
    Lhh 2007 - 2011
    New York City Metropolitan Area
    Led team of 13 senior account managers providing end-to-end account management and special project support for key global accounts representing 40% of corporate revenue.
  • Lhh
    Senior Key Account Manager
    Lhh 2001 - 2006
    New York City Metropolitan Area
  • Kforce Inc
    Client Partner / Principal
    Kforce Inc 1999 - 2001
    New York City Metropolitan Area
    Huntington Group Search Division - Retained executive search specializing placing tech industry leaders
  • Deloitte Consulting
    Manager
    Deloitte Consulting 1996 - 1999
    New York City Metropolitan Area
    Manager, Organization Transformation and Talent Practice

Tom Mcfarland Skills

Leadership Career Management Performance Consulting Restructuring Professional Services Sales Global Pricing Employee Engagement Personnel Management Business Development Career Development Strategic Planning Organizational Effectiveness Organizational Development Talent Management Career Counseling Employee Relations Leadership Development Change Management Hr Consulting Succession Planning Project Management Coaching Performance Improvement Executive Coaching Performance Management

Tom Mcfarland Education Details

Frequently Asked Questions about Tom Mcfarland

What company does Tom Mcfarland work for?

Tom Mcfarland works for Lhh

What is Tom Mcfarland's role at the current company?

Tom Mcfarland's current role is SVP, Global Customer Success Shared Services.

What is Tom Mcfarland's email address?

Tom Mcfarland's email address is to****@****lhh.com

What is Tom Mcfarland's direct phone number?

Tom Mcfarland's direct phone number is (201)-930*****

What schools did Tom Mcfarland attend?

Tom Mcfarland attended Pace University - Lubin School Of Business, Manhattan College, Manhattan College.

What are some of Tom Mcfarland's interests?

Tom Mcfarland has interest in Children, Education, Environment, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Health.

What skills is Tom Mcfarland known for?

Tom Mcfarland has skills like Leadership, Career Management, Performance Consulting, Restructuring, Professional Services Sales, Global Pricing, Employee Engagement, Personnel Management, Business Development, Career Development, Strategic Planning, Organizational Effectiveness.

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