H&R Block Retail Tax Syracuse/Binghamton, NY and Scranton/Wilkes-Barre Area, October 2008 - PresentResponsible for improving and exceeding both service and financial targets in the Syracuse and Binghamton Districts by building client centric teams • Increased financial performance of each district worked 6 of 8 seasons• Led positive increases in client growth and client retention 6 of 8 seasons. • Hired, trained, and led a diverse team of managers focusing on supporting their growth and development.• Daily interactions with clients and team members to improve service and maximize business results• 2015 Led team to a 14.2% Total Product Attach increase, #1 in Region• 2014/15 Partnered as a training SME and scheduling SME to promote team success• 2014 Preseason 20% growth• 2013 TPR Champion 20% growth• 2012 Star Performer Client Growth, #1 Region & Top 50 company• 2011 Never Settle for Less Goals Achieved Award

Responsible for improving performance and the financial success of four hotels in Southern MS DistrictReduced District, Exempt turnover from 50% to 15% in first twelve months as District ManagerReduced Non-exempt Associate Turnover by 15%Improved Customer Service scores from 83% to 92% Implemented new rate structure and improved associate training, resulting in an increase in Average Daily Rate by 7%Grew District occupancy rates by 24% -- Improved quality of Hotel operations and exceeded company standards with average score of 89%-92%

Responsible for delivering superior customer service as well as financial results for a (70) seventy unit hotelImproved Quality Assurance Inspection Scores from 77% to 94% Exceeded Average Daily Rate, Occupancy, and Rev Par goals Exceeded financial targets Reached $1,000,000 total revenue mark for the first time in units 10 year historyRecorded 23 sellout nights in a rowExceeded budgeted revenue in all seven months that I was leading this unit

Responsible for hiring, training, and managing employees in two Subway locations. Additional responsibilities included inventory management, payroll, and customer service.Increased store productivity 28% (6.35 to 8.15 units sold per employee hour)Lowered food costs from 32% to 28%