Tom Mchugh Email & Phone Number

Edinburgh, Gb

South Gyle, Edinburgh

Supporting the Strategy Performance and Service Transformation Directorate within NHS Scotland National Services Scotland. Engaging with Scottish Local Authorities, and the wider Public Sector, to explore opportunities where partnership working can be mutually developed in support of local, regional and national business solutions. Most of my career was spent working with Glasgow City Council. Roles included Financial and Budgetary Control, Business Planning, Performance Management and Quality Management. In 2002, I was seconded to the Scottish Government's Public Service Reform and Efficiency Division, where I was responsible for developing in partnership with all 32 Local Authorities, a national reporting framework for Electronic Service Delivery. This included implementation of an online reporting tool and publication of national reports including over 100 cases of good e-government practice. From June 2005 to end of July 2016 I worked in the Improvement Service across a range of national services including myaccount; the lead officer role for the tellmescotland.gov.uk Scottish Public Information Notices Portal. From 2006 to 2009 I was the Lead Officer for the Public Service Improvement Framework (PSIF). I am married to Helen with two daughters and I completed an MBA in 2000.

Edinburgh

Providing NSS Strategic Partnerships interactions and engagement across the wider Scottish Public and Third and Independent Sectors. To assist organisations deliver on their strategic objectives through exploring opportunities for partnership and collaboration working, where it is mutually beneficial to do so.

I am responsible for ensuring reporting progress against Customer First programmes/projects within corporate performance reporting arrangements for Shared Services operations. I also work alongside all Scottish councils to implement a Benefits Management and Reporting Framework for monitoring the progress and benefits realisation of the Customer First Programme. I am also responsible for the overall Service Delivery Management arrangements for all Customer First Programmes including Service Level Agreements and Operational Level Agreements with Improvement Service partner organisations and third party service suppliers. Since 2006, I have also been a panel judge for the annual COSLA Excellence Awards

In late 2002, I was seconded to the Scottish Government's Public Service Reform and Efficiency Division, where I was responsible for developing in partnership with all 32 Local Authorities, a national reporting framework for Electronic Service Delivery. This also included implementation of a web-enabled reporting tool and publication of national progress reports including over 100 cited cases of good e-government practice.