Tom Mckee Email & Phone Number

Kilmarnock, Scotland, United Kingdom

Upon writing I have now been with PRA for just shy of 5 years, working as a customer solutions agent that primarily involves in collection of outstanding balances on acquired accounts. in the time i have worked for PRA i have moved from working full time to part time, primarily to aid with the time required for my studies. The job is one I have seen constant progression in from being a new agent on the floor to being one of the more experienced agents in my team. Despite now working Part-Time I feel my performance has only improved with the experience I have gained from working full time and i am now responsible for helping new agents with different aspects of the job itself - primarily note taking on calls. This is an area I am very proficient in and my manager has given me the responsibility recently to lead sessions in improving note taking both with agents in my team and from other teams.overall I have and hopefully will continue to enjoy my time with PRA and seek out new challenges, and as before, hopefully see improvement and progression in different areas of my role in the company.

Ayr, Scotland, United Kingdom

This was my first job since leaving secondary education where I specialised in customer service, sales & stock management. Having worked in the role for over a year I gained vast experience in how to meet specific targets, going as far as reaching the store record for number of loyalty cards sold in a day, and also gaining experience in how to handle a day to day working environment whilst progressively taking on more & more responsibilities out with the customer service aspect. In the latter stages of my time with HMV I was responsible for stock room management & also aided with training new staff members. overall the job was one I thoroughly enjoyed and it allowed me to study and be flexible enough to pursue other passions.

Bsc Sport And Physical Activity, Health & Wellbeing

I have now graduated from the University of Strathclyde obtaining a BSc in Sport & Physical Activity. Not only have I developed my.

Hnc Fitness & Exercise, Sports And Exercise, A

I spent a year at Ayrshire college studying fitness, health & exercise where I gained knowledge in a number of key areas, including.