Tom Mcmahon

Tom Mcmahon Email and Phone Number

Automating communications and delivering exceptional CX through Conversational and Generative AI; Senior AI Solution Engineer at IntelePeer @ IntelePeer
Tom Mcmahon's Location
Cape Coral, Florida, United States, United States
Tom Mcmahon's Contact Details

Tom Mcmahon personal email

Tom Mcmahon phone numbers

About Tom Mcmahon

Tom Mcmahon is a Automating communications and delivering exceptional CX through Conversational and Generative AI; Senior AI Solution Engineer at IntelePeer at IntelePeer. He possess expertise in ivr, sip, telecommunications, cti, integration and 15 more skills. Colleagues describe him as "Tom McMahon isn't just a Solutions Consultant; he's a game-changer in the field. During our time together on the Sales team at Interactions, it became abundantly clear that Tom possesses an extraordinary blend of technical acumen and client relationship skills. He's not just organized; he's a master of efficiency, orchestrating complex projects with a finesse that makes it look effortless. Tom doesn't merely balance the needs of the business and the client; he elevates them, crafting strategies that create win-win scenarios every time. In a world filled with competent professionals, Tom stands out as a bona fide rock star. Any organization would be beyond fortunate to have him on their team.", "I worked with Tom for roughly a year and a half at Interactions. He was consistently one of the top contributors on our team and was well liked and trusted by our customers, his peers, and his partners in the Sales organization. Tom always brought a deep knowledge of both the technology and the industry as a whole to every conversation. I would strongly recommend him to anyone looking for a solid Sales Engineer/Solutions Consultant.", and "I was Tom's manager for several years at Avaya. Tom was particularly good at handling the toughest clients—and effortlessly. His development skills were excellent and he took care in understanding requirements, talking with his clients to ensure they were in sync with the solution being developed and satisfied as a happy customer. Tom provided open communication and was eager to learn and take on new work. Tom is a customer "first" service professional and I would not hesitate to recommend him for a future position."

Tom Mcmahon's Current Company Details
IntelePeer

Intelepeer

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Automating communications and delivering exceptional CX through Conversational and Generative AI; Senior AI Solution Engineer at IntelePeer
Tom Mcmahon Work Experience Details
  • Intelepeer
    Senior Ai Solution Engineer
    Intelepeer Dec 2024 - Present
    Dania Beach, Florida, Us
    IntelePeer simplifies communication automation for businesses and contact centers. The company’sCommunications Automation Platform lowers the cost of doing business while improving customer experience and accelerating ROI. Built for business users, IntelePeer solutions leverage world-class AI and analytics and enables brands to effortlessly automate complex customer interactions and business processes.
  • Successkpi
    Solutions Consultant
    Successkpi Jul 2022 - Sep 2023
    Chantilly, Va, Us
    SuccessKPI is a revolutionary insight & action platform that uses AI, analytics, and automation to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.• Provided technical support for the BI Reporting, Quality Management, Speech and Text Analytics, and Agent Assist product lines• Performed live demos of each product line• Facilitated remote discovery workshop• Created a reusable Business Requirements Documentation template • Worked closely with the sales team to create prospect specific ROI documents• Mentored teammates on CCaaS(Genesys Cloud, Amazon Connect, LiveVox, Talkdesk, and five9) and SaaS technologies• Provided technical support for RFPs
  • Interactions Llc
    Solutions Consultant
    Interactions Llc Nov 2017 - Jun 2022
    Franklin, Ma, Us
    Interactions is a leading provider of Intelligent Virtual Assistants that seamlessly combineArtificial Intelligence and human understanding. Powered by our patented AdaptiveUnderstandingTM technology, our solution enables consumers to communicate in their ownwords to accomplish tasks that would normally require agent assistance. With flexible productsand solutions designed to meet the growing demand for unified, multichannel customer care,Interactions is delivering significant cost savings and unprecedented customer experience forsome of the largest brands in the world.• Provided technical support regarding IVA, NLU, and Conversational AI to the sales team during the entire sales cycle• Facilitated on-site and remote discovery workshop• Created prospect specific Business Requirements Documentation which included call flows, chat/SMS scripts, telephony and data integrations, web service definitions, and reporting requirements• Worked closely with the internal Pricing and Business Analysts teams to create a prospect specific business case• Communicated with internal design, delivery, and product teams to ensure business requirements were understood and met• Mentored teammates on the Virtual Collection Agent offering specific to the Collections vertical• Worked directly with VUI designers to create custom vison clips for the Collections and FinServ vertical• Performed live demos of application capabilities• Provided input for RFP documentation
  • Avaya
    Aps Senior Consultant/Self Service Solution Architect
    Avaya Dec 2009 - Nov 2017
    Morristown, New Jersey, Us
    • Facilitate conference calls and meetings to discuss project status both internally and externally.• Design custom IVR inbound and outbound call flows for Avaya’s Experience Portal IVR• Developed Business Requirement Specifications documents as well as Technical Design documents for custom solutions• Communicate with domestic and international development teams to ensure understanding and familiarity with customer requirements, application development, test case development, and deployment environments.• Mentor teammates on delivery methodologies• Support pre-sales teams for future enhancements to customer’s solutions
  • Nortel
    Application Developer
    Nortel Jul 2006 - Dec 2009
    Ca
    • Designed, developed, deployed, and maintained IVR self service solutions on the Nortel MPS 500 and 1000.• Solutions including SIP, TDM, Speech Recognition, CTI, JAVA, and an Oracle back end.• Maintained and developed shell scripts for different Peripro development environments
  • Adp
    Application Developer
    Adp Oct 2004 - Jul 2006
    Roseland, New Jersey, Us
    • Designed, developed, deployed, and maintained IVR self service applications on the Periphonics VPS/is and VPS/is2 platforms• Applications communicated with Mainframe and AS400 hosts using both SNA protocol and telnet protocols• Applications performed tax breakdowns and check verification• Developed a date module on the GVP platform using VML• Communicated with local contacts in 27 regions• Interacted with the business and technology departments to supply solutions that satified business needs• Managed and coordinated upgrade of the operating system on the VPS/is in each of the 27 regions• Engineered an outbound application on the Genesys GVP platform• Supported each region when hardware and software problems occurred
  • Nortel
    Application Developer
    Nortel Sep 2000 - Oct 2004
    Ca
    • Designed, developed, and deployed IVR self-service applications• Full project life cycle development; analyzed requirements, designed, coded, tested, deployed, and monitored applications after they were deployed• Designed and developed using DTMF and speech recognition interfaces• Followed ISO 9001 software development processes adopted by the organization• Developed applications for Avaya CTI, Aspect CTI, and Geotel CTI.• Developed applications that incorporated Release Link trunk transfers, Sprint's agent transfer, AT&T's 800 Connect transfers.• SQL development sqlplus and log in log out method for ORACLE and other databases. •

Tom Mcmahon Skills

Ivr Sip Telecommunications Cti Integration Unix Telephony Solaris Voip Software Development Avaya Sql Java Call Centers Professional Services Tcp/ip System Deployment Avaya Technologies Contact Centers Xml

Tom Mcmahon Education Details

  • Rowan University
    Rowan University
    Computer Science

Frequently Asked Questions about Tom Mcmahon

What company does Tom Mcmahon work for?

Tom Mcmahon works for Intelepeer

What is Tom Mcmahon's role at the current company?

Tom Mcmahon's current role is Automating communications and delivering exceptional CX through Conversational and Generative AI; Senior AI Solution Engineer at IntelePeer.

What is Tom Mcmahon's email address?

Tom Mcmahon's email address is mc****@****ail.com

What is Tom Mcmahon's direct phone number?

Tom Mcmahon's direct phone number is +186663*****

What schools did Tom Mcmahon attend?

Tom Mcmahon attended Rowan University.

What skills is Tom Mcmahon known for?

Tom Mcmahon has skills like Ivr, Sip, Telecommunications, Cti, Integration, Unix, Telephony, Solaris, Voip, Software Development, Avaya, Sql.

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