Working in both Underwriting and primarily the Counter Fraud department. Duties include rate and renewal rate checking, handling underwriting and operational queries from intermediaries and making appropriate decisions were rules are not clear. Updating the policy administration system, dealing with all new businesses issues after being washed through our fraud system and proceeding with the necessary action, cancellations, police enquiries, non-disclosures and voidances.

Assessing event queries and proposals, calculating and providing quotations, handling queries from both intermediaries and direct clients, identifying, researching and resolving client issues, mid-term adjustments and general customer service.

Starting as a trainee consultant working up to an advanced contact centre consultant - undertaking telephone marketing and interfacing directly with customers primarily for Hastings Direct Motor insurance. During my time here I worked on a number of campaigns including trailing campaigns for the company, looking after a team of up to 10, banking and general office duties.