Tom Mendenhall Email and Phone Number

Assisted in achieving property business and service goals through innovative leadership.Wrote training manuals, compliance and procedure manuals and submitting to State and Local Gaming authorities.Developed new supervisors and managers to apply learned best pratices while fostering an environment of creativity and continuous improvment.Planned and led improvement projects in collaboration with department leaders to improve customer experience and operational… Show more Assisted in achieving property business and service goals through innovative leadership.Wrote training manuals, compliance and procedure manuals and submitting to State and Local Gaming authorities.Developed new supervisors and managers to apply learned best pratices while fostering an environment of creativity and continuous improvment.Planned and led improvement projects in collaboration with department leaders to improve customer experience and operational efficiency.Developed measurables for diverse business metrics to prepare effective coaching for a team at various levels of the department with an eye for developing talent within the organization. Show less

Assisted in the achievement of property business goals and cultural objectives.Developed process improvement roadmaps and set priorities for process enhancement.Performed property improvement activities, including the facilitation of Kaizen activity.Worked with department leaders to plan and lead improvement projects.Coached and mentored functional department staff in the Lean tool set.

Ensured proper conduct of gaming operations, adherence to house rules, and fair play among players.Directed distribution of complimentary items and discounts based on player activity.Managed staff scheduling, rotations, and ensured adequate staffing for shifts.Established and enforced policies on gambling offerings, credit extension, and food and beverage service.Monitored operational expenses, betting accounts, and prepared accurate financial reports.

Continuously improves service by assessing service problems using player feedback or data.Focuses team on providing "A" level service; immediately addresses service issues and follows up to ensure guest satisfaction.Keeps team well informed of property promotions and events; present and visible at customer events.Ensures proper procedure is used by all dealers under supervision.Manages labor, supplies, and other expense items in a manner consistent with company… Show more Continuously improves service by assessing service problems using player feedback or data.Focuses team on providing "A" level service; immediately addresses service issues and follows up to ensure guest satisfaction.Keeps team well informed of property promotions and events; present and visible at customer events.Ensures proper procedure is used by all dealers under supervision.Manages labor, supplies, and other expense items in a manner consistent with company strategy. Show less

Utilized proven sales methods to prospect and identify new buying opportunities.Developed growth plans for customers and overall account strategy development.Communicated PC Mall’s value proposition to key decision-makers within organizations.